Re: Aria avoid issuing RMA for certain line items...

On Thu, 17 Nov 2005 01:39:54 +0000, Lordy wrote:


> I guess I should call Aria first to get a statement from them re. my
> statutory rights....

I sent them a Web-email thingy as follows :

"I tried to generate an RMA for a Digimate monitor an the page says: "Please contact the manufacturer directly using the information below."

My understanding is that dealing with the Manufacturer directly
invalidates my statutory rights. For example the Manufacturer may choose
not to honour the waranty, or may only replace a faulty monitor once, and
if it went to court I have no comeback because Digimate have no legal
obligation to me.

What is your position on this? Where is it in writing that by referring me
to the manufacturer, that I have not broken my sales contract because I
was forced by your website to do this?
Or if I do lose by statutory rights, isnt it bad for your website to be
encouraging this?"

>
> Lordy

.