Aria avoid issuing RMA for certain line items...

Digimate TFT just went on the blink. Went to do an RMA, clicked on the
Order and the page listed all the items with checkbox'es so I could select
which ones to RMA... but ...

The Digimate monitor did not have a check box, but text indicating I
should deal with Digimate directly!! This seems to indicate Aria's
general direction re. customer service!

Although it would invalidate my statutory rights if I proceed, I did call
Digimate who would pick it up next day, and they seemed quite helpful,
answered the phone quickly...
However what about my dead pixel check ? (Which ironically was also listed
on the RMA page with a link through to Digimate). It's nothing to do
with Digimate. And there is a possibility that Digimate will send me
back a monitor with dead pixels..

I guess I should call Aria first to get a statement from them re. my
statutory rights....

Lordy
.

Relevant Pages