Re: Ebuyer replaces faulty router with used one

On 17 Oct 2005 06:46:03 -0700, "peter" <peter@xxxxxxxxxxxxxx> wrote:

>Druid wrote:
>>
>> Do they actually refund the postage? Only it cost £4.34 to send the
>> other one back recorded delivery and even though I did enclose the
>> receipt with the parcel they have made no mention of a refund on it
>> yet, if I send this one back it will be another £4.34 and if they
>> don't refund I would be better off keeping the 'scruffy' router!
>
>In my experience you always have to politely remind them to refund your
>postage after you get the initial refund, even when you staple the post
>office receipt to a *** of A4 paper with 'PLEASE REFUND THIS POSTAGE'
>in 3 inch high letters written on it.

I feel you are 100% right there TBH, because I had to send an enote
about it before they would promise to refund!


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