Re: Ebuyer replaces faulty router with used one

On Thu, 13 Oct 2005 22:55:56 +0100, Druid <druidnospam@xxxxxxxx>
wrote:

>
>Am I asking too much in expecting a new item when I send a faulty one
>back to Ebuyer under guarantee?
>
>I sent my faulty router back to ebuyer who tested it and afirmed that
>it was faulty, they agreed to send me a replacement.
>
>Today my 'new' router was delivered and it's not a new one at all!
>They have sent a secondhand one in a box with writing all over it, not
>only that but it's a different model, the one they have sent is a
>origo (mine was a safecom)it's all scratched and the leads are
>missing, plus the instruction leaflet with has scribble on it inc the
>last users name and tel no!
>
>I have tried the router and it does seem to function ok, Question is
>am I being too fussy and should I just accept what they have sent and
>forget it or should I try to go through the whole exchange process
>again?
>
>The annoying thing is that I could have had a full refund and just
>ordered a brand new one but I thought that was what I was getting!
>
>Reading all the reports of bad service by ebuyer perhaps I should
>think myself lucky to get 'something' back, Am I being too fussy?
>
>
>Druid

Not unreasonable at all.

Raise a new RMA for the replacement saying it's "faulty" and you want
it exchanging for a new one rather than a previous returned item.

I'd suspect the original was returned faulty and then returned from
the supplier having been tested as working but should have been booked
into the blow out stock rather than new stock.

Enclose a receipt for the return postage too. :-)

Mark S.

.

Relevant Pages

  • Re: Ebuyer replaces faulty router with used one
    ... >Am I asking too much in expecting a new item when I send a faulty one ... >back to Ebuyer under guarantee? ... >Today my 'new' router was delivered and it's not a new one at all! ... Please send the item back to us for exchange or a refund. ...
    (uk.comp.vendors)
  • Re: Ebuyer replaces faulty router with used one
    ... >>Am I asking too much in expecting a new item when I send a faulty one ... >>back to Ebuyer under guarantee? ... they agreed to send me a replacement. ... >>Today my 'new' router was delivered and it's not a new one at all! ...
    (uk.comp.vendors)
  • Re: Ebuyer replaces faulty router with used one
    ... > Am I asking too much in expecting a new item when I send a faulty one ... > back to Ebuyer under guarantee? ... > I sent my faulty router back to ebuyer who tested it and afirmed that ... them know what they were doing with his personal details - it might well ...
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  • Re: Ebuyer replaces faulty router with used one
    ... >>>Am I asking too much in expecting a new item when I send a faulty one ... >>>back to Ebuyer under guarantee? ... >>>Today my 'new' router was delivered and it's not a new one at all! ... >If you've got an Origo and it works, you may be better off keeping it. ...
    (uk.comp.vendors)
  • Ebuyer replaces faulty router with used one
    ... Am I asking too much in expecting a new item when I send a faulty one ... back to Ebuyer under guarantee? ... Today my 'new' router was delivered and it's not a new one at all! ... think myself lucky to get 'something' back, Am I being too fussy? ...
    (uk.comp.vendors)