Re: Ebuyer replaces faulty router with used one

On Thu, 13 Oct 2005 22:55:56 +0100, Druid <druidnospam@xxxxxxxx>
wrote:

>
>Am I asking too much in expecting a new item when I send a faulty one
>back to Ebuyer under guarantee?
>
>I sent my faulty router back to ebuyer who tested it and afirmed that
>it was faulty, they agreed to send me a replacement.
>
>Today my 'new' router was delivered and it's not a new one at all!
>They have sent a secondhand one in a box with writing all over it, not
>only that but it's a different model, the one they have sent is a
>origo (mine was a safecom)it's all scratched and the leads are
>missing, plus the instruction leaflet with has scribble on it inc the
>last users name and tel no!
>
>I have tried the router and it does seem to function ok, Question is
>am I being too fussy and should I just accept what they have sent and
>forget it or should I try to go through the whole exchange process
>again?
>
>The annoying thing is that I could have had a full refund and just
>ordered a brand new one but I thought that was what I was getting!
>
>Reading all the reports of bad service by ebuyer perhaps I should
>think myself lucky to get 'something' back, Am I being too fussy?
>
>
>Druid

My understanding is that it depends on how old the faulty one was.

For example, if your one went TU 11 months into a 12 month guarantee
period, it doesn't seem unreasonable that it's replaced with one
that's also approaching 12 months old.

OTOH, if was only a month old that would be totally unreasonable.

Missing cables: Did the original cables go back with the faulty
router? If they did, complain like hell.
Regards,
vj
.

Relevant Pages

  • Re: Ebuyer replaces faulty router with used one
    ... >Am I asking too much in expecting a new item when I send a faulty one ... >back to Ebuyer under guarantee? ... >Today my 'new' router was delivered and it's not a new one at all! ... Please send the item back to us for exchange or a refund. ...
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  • Re: Ebuyer replaces faulty router with used one
    ... >>Am I asking too much in expecting a new item when I send a faulty one ... >>back to Ebuyer under guarantee? ... they agreed to send me a replacement. ... >>Today my 'new' router was delivered and it's not a new one at all! ...
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  • Re: Ebuyer replaces faulty router with used one
    ... > Am I asking too much in expecting a new item when I send a faulty one ... > back to Ebuyer under guarantee? ... > I sent my faulty router back to ebuyer who tested it and afirmed that ... them know what they were doing with his personal details - it might well ...
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  • Re: Ebuyer replaces faulty router with used one
    ... >>>Am I asking too much in expecting a new item when I send a faulty one ... >>>back to Ebuyer under guarantee? ... >>>Today my 'new' router was delivered and it's not a new one at all! ... >If you've got an Origo and it works, you may be better off keeping it. ...
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  • Ebuyer replaces faulty router with used one
    ... Am I asking too much in expecting a new item when I send a faulty one ... back to Ebuyer under guarantee? ... Today my 'new' router was delivered and it's not a new one at all! ... think myself lucky to get 'something' back, Am I being too fussy? ...
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