Re: Ebuyer replaces faulty router with used one

> Am I asking too much in expecting a new item when I send a faulty one
> back to Ebuyer under guarantee?
> I sent my faulty router back to ebuyer who tested it and afirmed that
> it was faulty, they agreed to send me a replacement.
> Today my 'new' router was delivered and it's not a new one at all!
> They have sent a secondhand one in a box with writing all over it, not
> only that but it's a different model, the one they have sent is a
> origo (mine was a safecom)it's all scratched and the leads are
> missing, plus the instruction leaflet with has scribble on it inc the
> last users name and tel no!
> Reading all the reports of bad service by ebuyer perhaps I should
> think myself lucky to get 'something' back, Am I being too fussy?

IANAL

I think they`re pushing the realms of acceptability here tbh

I wonder what the "previous" owner would think if you rang them and let
them know what they were doing with his personal details - it might well
be in breach of the data protection act, as well as all-round shitty
service.

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