a WOW for Citylink (and CCL)


I ordered quite a large order from CCL - not the first time - for which
I duly paid a premium for pre-9am delivery.

At 9:00, the delivery hadn't arrived, so I prepared my premises for lock
up as I had to go for an appointment with a customer. I also fired off a
quick email to CCL to say "failed delivery, refund of costs
anticipated".

As I was leaving, Citylink turned up .... 09:05am

CCL have since replied to my email...

"I've spoken too citylink, they delivered goods at 9.05am. I have been
informed Citylink allow a lee-way of over 1/2hr for traffic etc. I've
spoken too *****, the only way we could payout his carriage is if
Citylink agree too pay us. Could you let your customer know of the
above and I will try to see if they agree too pay us, can't promise
though."

.....and all credit to them for doing so in a timely manner - but I find
this response quite unacceptable.

A 30 min leeway which is passed onto the customer who has paid for a
premium delivery? I don't think so.

It might have only been 09:05 when the driver turned up, but it could
have easily have been 09:28, in which time I could have missed a bus,
plane, doctors appointment, dentist and so on.

The depot in question are local, so they know the traffic conditions in
the area, and should be able to gauge what they can or cannot deliver in
that time.

The Citylink depot near me are usually excellent, and I rarely have
cause to complain about them, but on this occasion I feel CCL are
passing onto me, the liability of failure by a 3rd party that they [CCL]
have agreed to, and now expect me as a customer to accept.
.

Relevant Pages

  • Re: a WOW for Citylink (and CCL)
    ... > I duly paid a premium for pre-9am delivery. ... > up as I had to go for an appointment with a customer. ... > quick email to CCL to say "failed delivery, ... > "I've spoken too citylink, ...
    (uk.comp.vendors)
  • Re: a WOW for Citylink (and CCL)
    ... > I duly paid a premium for pre-9am delivery. ... > up as I had to go for an appointment with a customer. ... > quick email to CCL to say "failed delivery, ... > "I've spoken too citylink, ...
    (uk.comp.vendors)
  • Re: a WOW for Citylink (and CCL)
    ... I also fired off a quick email to CCL to say "failed delivery, ... informed Citylink allow a lee-way of over 1/2hr for traffic etc. I've spoken too *****, the only way we could payout his carriage is if Citylink agree too pay us. ... Could you let your customer know of the above and I will try to see if they agree too pay us, ... have easily have been 09:28, in which time I could have missed a bus, plane, doctors appointment, dentist and so on. ...
    (uk.comp.vendors)
  • And its gonna get worse as those RM screws tighten.....
    ... Your posting pedanticism is both admirable and envied Mr Monk and ... of your earlier Citylink points, I should point out I have no ... small print on the delivery service to see that the delivery ... Now to quote your original title Mr Monk, ...
    (uk.people.consumers.ebay)
  • Re: Seller Ratings
    ... I thought all doors were white according to CityLink. ... didn't and didn't leave a card, then I've had them not even bother ... take out again tomorrow for delivery the next day. ...
    (uk.people.consumers.ebay)