Re: Well - Its finally happened to me too!! (Ebuyer again!)

And a follow up.

Now I have received the standard follow up to an Ebuyer enote :-

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"Thank you for contacting our customer care team.

"Firstly, please accept our sincere apologies for the time which has
elapsed since your eNote was posted.

"Due to this timescale we are confident that your query has now been
resolved, and so to allow our customer care team to concentrate on
current queries, your outstanding eNote has been closed. If this is
not the case, or should you feel your query has not been resolved to
your satisfaction, your eNote can be reopened by logging into your
Ebuyer account and selecting the eNote facility.

"Once again we apologise for any inconvenience which this delay may
have caused."

Get this bit "Due to this timescale we are confident that your query
has now been resolved, and so to allow our customer care team to
concentrate on current queries, your outstanding eNote has been
closed."
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So, my credit card has been debited.

Ebuyer have discontinued the product(s).

There is zero stock.

My order is still showing 'pick in progress' after 2 weeks.

Any firm worth its salt would have detected this and offered a refund
or alternative product(s).

My enote has been cancelled (although subsequently reopened by me. I
await developments with baited breath).

And to the people who are prepared to 'give them a second chance' or
say that 'in any large organisation ***-ups happen' well yes they do
but not with such regularity as with Ebuyer.

If you are prepared to accept such poor standards and incompetence, on
the basis that they are cheap, then you deserve all you get.

R.

.