Re: Problems returning Lifedrive to Palm

Forgot to say on my previous posting, a direct email address for he repair
people is eurocustcare.ee@xxxxxxxx
however, don't expect a quick reply, it's usually 24hours before they do
reply by whcih time they give you the details that were current at the time
of your original email and not the current status at the time of their
email. They really are totally unbelievable!!!



"Otmar Bender" <jarman@xxxxxxxx> wrote in message
news:drknbq$307$01$1@xxxxxxxxxxxxxxxxxxxx
> Steve wrote:
>> Please help me, I'm at my wits end here.
>> I bought my Lifedrive in July 05.
>> It has since staarted to make very loud blipping sounds when playing
>> media with or without headpones, and also occasionally when it's on other
>> applications. Smetimes, more frequently than not there is no sound, not
>> even the alarms will sound, even tho they show on screen.
>> I'm trying to return t via the Palm UK website. Seems to I have to use
>> the knowledge base and answer all the questions etc. I get to giving it
>> my serial number and telling it I ma in the UK, then the page crashes and
>> offer to take me to a email link which then diplays with a palm search
>> engine telling me i hvae not got acces to the page.
>> It then just sends me round in loops.
>> Now where can I find an email address or phone number to contact them.
>> And I see no reason to pay for the elephone support service for something
>> that is still under warranty. The retailer is no longer retailing so that
>> is not an option.
>> Please anyone can help me with getting the auto repair note number. I did
>> manage to do this 2 years ago so I know the option is there but with the
>> website seemingly broken I have no other way of getting my repir sorted.
>> Thanks
>>
>> --------------------------------------------------------------------------------
>> --------------------------------------------------------------------------------
>>
> I had the same experience! Finally I found a phone number, but when I had
> to press the 3 to get through, their system did not accept any of my
> touch-tone phones.
> Finally I found a FAX number and I am waiting for the answer!
> European FAX support number is +31 20 586 4680 .
> Good luck!
>
> Otmar
>
> PS: This was my last order from Palm!
>
> --
>
>
> */Otmar Bender /*
>
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>


.

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