Re: Problems returning Lifedrive to Palm

Glad I'm not the only one to have had these problems.
I have now had some contact with Palm using the London number that a
previous poster gave on here. Although that number seems to be answered in
Dublin!
They created me a returns number, I couriered it over to them and it was
received last monday according to the Proof of Delivery with my courier. I
queried with Palm on Friday and they saud they had not received it and to
send them a copy of the proof of delivery. They gave me a fax number
(different from yours) inteh Netherlands to fax my POD to. That number has
never asnswered, They asked me to email the POD to them. Difficult as the
POD was on paper and I dont have access to a scanner.
Suddenly the online repair progress page says they received it on Friday
eve. I understand that my Palm is now in Czechoslovakia being repaired.
They have gone out of there way to make a repair difficult and to contact
them through their website is unbeliveably bad. The only number on their
website is for an office number in Reading, which gives no option to speak
to anyone and refers you to use their website. The very website that gives
no option to leave an email to them.
This is the LAST Palm product I ever buy. A Lifedrive by it's very nature is
a business tool and one would expect them to realise that when it breaks
there is a deperate need to get it fixed. I shall not go through this
routine of repair ever again.




"Otmar Bender" <jarman@xxxxxxxx> wrote in message
news:drknbq$307$01$1@xxxxxxxxxxxxxxxxxxxx
> Steve wrote:
>> Please help me, I'm at my wits end here.
>> I bought my Lifedrive in July 05.
>> It has since staarted to make very loud blipping sounds when playing
>> media with or without headpones, and also occasionally when it's on other
>> applications. Smetimes, more frequently than not there is no sound, not
>> even the alarms will sound, even tho they show on screen.
>> I'm trying to return t via the Palm UK website. Seems to I have to use
>> the knowledge base and answer all the questions etc. I get to giving it
>> my serial number and telling it I ma in the UK, then the page crashes and
>> offer to take me to a email link which then diplays with a palm search
>> engine telling me i hvae not got acces to the page.
>> It then just sends me round in loops.
>> Now where can I find an email address or phone number to contact them.
>> And I see no reason to pay for the elephone support service for something
>> that is still under warranty. The retailer is no longer retailing so that
>> is not an option.
>> Please anyone can help me with getting the auto repair note number. I did
>> manage to do this 2 years ago so I know the option is there but with the
>> website seemingly broken I have no other way of getting my repir sorted.
>> Thanks
>>
>> --------------------------------------------------------------------------------
>> --------------------------------------------------------------------------------
>>
> I had the same experience! Finally I found a phone number, but when I had
> to press the 3 to get through, their system did not accept any of my
> touch-tone phones.
> Finally I found a FAX number and I am waiting for the answer!
> European FAX support number is +31 20 586 4680 .
> Good luck!
>
> Otmar
>
> PS: This was my last order from Palm!
>
> --
>
>
> */Otmar Bender /*
>
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>


.

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