Re: Anyone heard of "Dell Care" extended warranties?

I work for Dell as a Field engineer and I've never come across it BUT thats
not to say there is not some new warranty service extention that they have
recentley started
"Paul Giverin" <paul@xxxxxxxxxxxxx> wrote in message
news:HRygWJBcUwnDFwOI@xxxxxxxxxxx
>I was contacted by phone today by someone from "Dell Care" offering me a
>further 3 years warranty on my Dell Inspiron. They knew what model of
>laptop I had and at first I thought it was Dell's own customer care
>department but I managed to determine that it was a third party company.
>
> They say that they are affiliated to Dell and that Dell supply them with
> contact details of Dell customers. There is no way that my details came
> from anywhere else except Dell but I don't know if Dell really are
> associated with "Dell Care" or did they obtain a list of customer details
> by foul means.
>
> Dell Care are Glasgow based and they say that warranty repairs are carried
> out by Dell themselves. The price was rather attractive and although I
> usually poo-poo extended warranties, I'm rather tempted by this one
> because I did have a couple of failures just out of warranty and had to
> resort to the Sale of Goods Act to get Dell to fix them FOC. I'm not so
> confident in the durability of my laptop as a result and three years peace
> of mind would be nice.
>
> Any comments appreciated. I'd really like to know if they are really
> approved by Dell.
>
> --
> Paul Giverin
>
> British Jet Engine Website http://www.britjet.co.uk


.

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