Re: Online banking survey

In uk.comp.os.linux, on Fri 19 May 2006 10:39, Chris
<ithinkiam@xxxxxxxxx> wrote:

Following on from the previous thread of connection issues with RBS, I
've decided to a quick survey of the Banks' software requirements as
specified on their sites.

As a fairly simplistic benchmark I chose the simple fact of whether
Firefox and/or Linux where mentioned explicitly in their documentation
as a workable setup. Plus if the site had browser tester I used it to
see if my setup (Mandriva 2006.0 FF 1.5.03) would pass. So here goes:

Bank Firefox Linux Test
---------------------------------------------
[snip]
Nationwide Yes No Failed
[snip]

I've not at all addressed the issue of whether the above actually work
with my setup despite any mention to the contrary on the site, which
usually is the case.

In the case of Nationwide, they state explicitly on their Browser
Support page that other Browsers and Operating Systems may work, but
that they are unable to offer _technical support_ for their use.


However, it's clear that RBS, Halifax and Natwest are the most
browser/OS 'friendly' banks on paper, with Nationwide a close runner
up as they support FF, but their test failed due to the OS being
'unknown'

The evaluation page is entitled "Browser and operating system support
for Internet Banking" and is a test of whether Nationwide are able to
offer _technical support_ *not* of whether you should expect your
system to work. The test has three elements:

1 Operating system (no technical support available)
2 Browser (Konqueror is Mozilla family and
technical support is offered)
3 Java System Technical Support available

I would not classify a result that says "we cannot offer technical
support" as a "fail" since they do not say that it will not work,
merely that they cannot advise you if you have technical problems.

http://www.nationwide.co.uk/internet_banking/support/browser_support.htm
states "We will continue to guarantee that the site will work with less
common and older browsers [..], however we will not guarantee that the
display will be perfect when using these browsers.". The only thing
that I regret is that they equate PC with Windoze.

It is not unreasonable for a company that has no technical expertise in
a subject to state - as Nationwide has - "this may work but we will be
unable to offer you technical support for it's usage".

--
Robert HULL

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Relevant Pages

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