Re: UK Broadband
- From: Gordon <gordon@xxxxxxxxxxxxxxxxxxxxxxxxxx>
- Date: Fri, 31 Mar 2006 21:17:10 +0100
James Wilkinson wrote:
Pete Thompson wrote:
Hi, I'm currently trying to size up which ADSL ISP to go for having just
installed AOL on windows for a friend of mine, and been embarrassed by
how painless it was.
A couple of anecdotes:
My firm has a number of locations out in the sticks -- not ideal for
ADSL, so I've had to contact Demon tech support a number of times.
You may think this counts against Demon. I don't think so. ADSL modems
(or routers) connect first to BT equipment, and from there to your ISP.
Those are the marginal connections, which would have been dodgy anyway.
We would have had to get the right part of BT to look at them in any
case. And the protocol is that you have to go through your ISP before BT
will look at any problems.
I have always found Demon tech support excellent. I can tell them what
I think the problem is, what troubleshooting I've done, *why* I think
that's the problem, and expect that the person at the other end will
be able to follow and agree -- or tell me what else to try. There
has never been a hint of a script, or "have you restarted Windows".
On the other hand, a friend of mine went for Tiscali, and had a problem.
He spent a couple of hours on the phone with Tiscali support, and then
phoned me. I told him to reset his router, and it worked.
I'd *strongly* agree with everyone's recommendations -- get an ADSL
router. This is a good idea for anyone -- especially if you've got more
than one computer, or want to go wireless. All the ones I've seen have
an onboard DHCP server and Web server for config -- you plug in, your
computer gets an IP address, you visit the router's IP address in a
browser, plug in a few bits of information, and you're away.
James.
Something to consider - my wife works from home, and we ARE out in the
sticks - 900 ft above sea level! They did a deal with Eclipse. We have 1 GB
broadband, uncapped, (which they pay for, although it's only £29 per
month). We've had that for just over a year, we've had NO downtime AT ALL,
and the only time I had to contact their tech support, even though I'm not
the account holder, was when my newsreader kept asking for authentication
on their news server!
I'd recommend Eclipse anytime.
--
Gordon Burgess-Parker
Interim Systems and Management Accounting
www.gbpcomputing.co.uk
.
- References:
- UK Broadband
- From: Pete Thompson
- Re: UK Broadband
- From: James Wilkinson
- UK Broadband
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