PC can no longer send email - no response from SMTP server
- From: "Mortimer" <me@xxxxxxxxxxx>
- Date: Wed, 25 Jul 2007 09:49:46 +0100
A customer has a Windows 2000 PC with the free version of AVG installed. He
does not have a software firewall (either third-party or the Windows XP
one). It is configured to send and receive email using Outlook Express.
Everything has worked perfectly until recently when one PC cannot send email
any more, although it can still receive it. He is getting OE's "cannot
connect - timed out" message.
His other PCs, all configured with the same POP and SMTP servers and the
same SMTP-logon username and password, work fine. They all use the same
internet connection via a router.
I've established from OE's SMTP log and by doing "telnet smtp-server 25"
that the SMTP server is not responding - when I connect to his server using
telnet I get a sign-on message from the server whereas he doesn't.
Unfortunately the POP and SMTP servers are set up not to respond to pings,
so I can't use that to diagnose the problem - to determine whether other PCs
can ping the SMTP server when his can't.
Has anyone got any suggestions. He's not aware of any changes that he's made
to the PC. I've left him removing AVG temporarily to see if it makes any
diference.
.
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