Re: Clean installation of XP Pro fails


"Martin Underwood" <a@b> wrote in message
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M.I.5¾ wrote in message
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"Martin Underwood" <news@xxxxxxx> wrote in message
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M.I.5¾ wrote in
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"Martin Underwood" wrote in message

How do you mean "are you certain that the Genuine Advantage CD is the
correct one for the machine in question"? This implies that there are
various CDs for different PCs, whereas surely a Windows CD is a
Windows CD and should install on all Intel/AMD-based PCs -
especially one that was supplied with XP Pro and therefore is proved
to be capable of running XP Pro..

If we are talking (and I assume that we are) the operating system
recovery disk for the PC in question, then: yes, there are various
CDs around. They usually contain an image of an operating system for
that particular PC (or sometimes a family of PCs), complete with the
drivers for the various bits of hardware that would not be included
with a retail copy of Windows. Thus the CD will only work with the
intended tatget machine. Use the wrong CD and the result will vary
between device drivers missing (at best) or a system that just won't
start (at worst and highly likely).

No, this isn't a proprietary disk image for a specific PC. It's a retail
Microsoft installation CD (ie it has a setup.exe and an i386 directory).
Are
you saying that there are some PCs which cannot be installed this way? I
appreciate that installing from an installation CD may use lowest common
denominator drivers which then need to be replaced by specific ones for
that
PC's hardware from a PC-specific drivers disk, if the drivers for that
hardware aren't on the installation CD?

The customer is talking to Microsoft to see if they can resolve the
problem.
Given that his PC was supplied with a licence key sticker on the outside
of
the case (although without a corresponding installation CD) he may not
have
needed to buy a new CD *including a new licence key*, but he'd already
done
that by the time I became involved.


A question. When you install the Windows from the retail installation disc,
do you use the licence key that came with the disc or the one stuck on the
machine? The keys are are only useable with the type of installation disc
that they are provided with. For example, an OEM key (the one on the
machine) won't work with a retail installation disc (and vice versa).


.

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