Re: Clean installation of XP Pro fails


"Martin Underwood" <news@xxxxxxx> wrote in message
news:4475ec2f$0$2663$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
M.I.5¾ wrote in
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"Martin Underwood" wrote in message

Try another clean install. Windows does occasionally get itself in
knots. If it fails a second time, then it may be time to think
something is wrong. Are you certain that the Genuine Advantage CD is
the correct one for the machine in question. I have even known
computers (both laptop and desktop) to be shipped with an
inappropriate recovery disk.

I've done three clean installations: two to the customer's disk and one to
my own disk. All have failed at exactly the same point.

How do you mean "are you certain that the Genuine Advantage CD is the
correct one for the machine in question"? This implies that there are
various CDs for different PCs, whereas surely a Windows CD is a Windows CD
and should install on all Intel/AMD-based PCs - especially one that was
supplied with XP Pro and therefore is proved to be capable of running XP
Pro.. I appreciate that there may be PC-specific device drivers to be
installed afterwards, but normally Windows installs with default drivers
which are sufficient to get some sort of picture on the screen and some
sort of disk access, even if it's not optimal, to provide a platform for
the device-specific drivers to be installed on top of.

As I understand it, the customer simply bought a Genuine Advantage CD when
prompted by Windows Update, when this failed because of an invalid licence
key. What should he have bought if not this?

If we are talking (and I assume that we are) the operating system recovery
disk for the PC in question, then: yes, there are various CDs around. They
usually contain an image of an operating system for that particular PC (or
sometimes a family of PCs), complete with the drivers for the various bits
of hardware that would not be included with a retail copy of Windows. Thus
the CD will only work with the intended tatget machine. Use the wrong CD
and the result will vary between device drivers missing (at best) or a
system that just won't start (at worst and highly likely).


.

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