Re: Clean installation of XP Pro fails


"Martin Underwood" <a@b> wrote in message
news:447591b8$0$18259$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
A customer has asked me to reinstall XP Pro for him from a Genuine
Advantage CD. Previously the PC had an illegal key (maybe a volume licence
key) so he bought the Genuine Advantage CD to make himself legal. He was
able to install this OK, but several months later an unspecified problem
required him to reinstall - and that's when the problems began...

I've booted off the CD and selected the options to reformat the disk and
do a fresh installation. The setup completes the first phase, in text
mode, where it copies the installation files off the CD. However when it
reboots the PC (booting this time off the hard disk), the blue scrolling
bar on the initial Windows logo screen freezes after a few seconds - and
it never gets any further: there's no more disk activity.

I've successfully installed XP Home, which suggests that the hardware is
OK. I've also tried install XP Pro to a different disk, with the same
failure, which suggests it's not the customer's disk that's at fault.

Before the customer needed to reinstall, the PC was quite happily running
XP Pro.


Try another clean install. Windows does occasionally get itself in knots.
If it fails a second time, then it may be time to think something is wrong.
Are you certain that the Genuine Advantage CD is the correct one for the
machine in question. I have even known computers (both laptop and desktop)
to be shipped with an inappropriate recovery disk.


.

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