Re: Installing Norton Internet Security 2004 hangs computer on reboot

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On Thu, 25 Aug 2005 13:43:36 +0100, "Martin Underwood" <news@xxxxxxx>
wrote:

>A customer asked me to install Norton Internet Security 2004 on his XP Home
>SP1 laptop. I've done this many times on various operating systems and never
>had a problem but this one was different.
>
>I stopped all other apps/windows, as requested. There was no AV/firewall
>software already installed.
>
>The installation proceded as normal and wanted a reboot. However the PC
>froze at the scrolling green bar on the Windows logo (immediately after the
>BIOS messages). There was no disk activity. I left the PC for 5 minutes and
>it never progressed any further.
>
>I was able to boot into safe mode but was not allowed to uninstall NIS from
>safe mode (message along the lines of "you must not be in safe mode when you
>uninstall NIS").
>
>Thankfully I was able to restore from a system restore point just prior to
>the installation. And then everything worked fine. I repeated the
>installation and again everything went wrong in the same way.
>
>I'm intrigued to know what could have gone wrong. The customer is getting PC
>World to do a clean reinstallation - it's covered by a warranty so it was
>better to claim on this than pay me to do the job - so I'll never get to the
>bottom of it on this PC, but I'd like to know for the future.
>

.

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