Re: Connecting a user to AOL (anything I should know?!)

jameshanley39@xxxxxxxxxxx wrote:
On 15 Feb, 01:15, "SteveH" <steve.houghREM...@xxxxxxxxxxxxxxxxxx>
wrote:
jameshanle...@xxxxxxxxxxx wrote:

dude

dude, DUDE?

yeah, you.

You are a wind-up merchant - right?

, what do you think techies did when this *** first came out and

all they knew was dialup..

You have 2 relevant techies here that can diagnose the problem, as
long as you are technical enough to understand them - and you are.

So why all the following stuff?

It is relevant to your original post

If only

And others with a problem like you wrote in your original post.

Read my other posts, there is more than likely no DSL provisioned on
the line.

weirdo

Are you telling me somebody actually managed to Pay for broadband ,
sign up, pay monthly, by standing order or direct debit. And they do
not have broadband available in their area?

Are you telling me you don't know what /provisioned/ means in this sense?
NO, I do not mean there is no broadband in their/this area (central London),
I meant what I said, that DSL seems to have not been provisioned on her
phone line.
e.g. she paid for AOL who sent her a /preconfigured/ DSL router/modem and
the instructions, however, for whatever reason BT have not turned on
(provisioned) DSL on her phone line for AOL to use - are you getting it yet.

<snip>
I don't think its going to mention Windows IP configuration an IMac,
do you?

I know about computers, not furniture. This is a newsgroup for
computers.

Obviously the iMac part didn`t register.. `cos it`s an irrelevant
piece of crap. And no, I haven`t used one!

Obviously not to my customer who, while I would prefer had a PC I had built
her. has an IMac, so I have to live with it.

It could be windows is buggered.. I once saw a machine that when you
did ping from it , you got some funny characters back.. But it was
getting an IP.

Unlikely on an IMac though.


So ignore that detail. I wrote a fairly complete answer to a classic
problem. It was not -only- addressed to you

It was actually, you rudely answered my post with DUDE, which would imply to
me you are answering my post. If you want to give everyone advice, stick
another general post in (when you've learnt what you are talking about that
is)

Some ISPs may provide their own dsl modem, and that can provide them
with codes that indicate what detail was entered wrong. But this is
rare..

Rare, what /are/ you talking about? Every ADSL I've set up for
anyone, the customer has bee provided with either a DSL modem or a
DSL Router/modem, which as in this case, often comes preconfigured.

<bollocks snipped>

rmally sell their own NAT Routers..Zen sell Speedtouch
ones. Sky Broadband do their own, perhaps for dodgy reasons. So they
may only accept its MAC - a way to try to force the user to use their
hardware (and thus I think any other Router would have to offer so-
called "MAC Cloning".. A feature which I understand lets you enter any
MAC for the NAT Router to use.. Typically either the MAC of the last
internet facing device used. Or, a MAC they allow like the MAC of the
router they provide).

Do you actually know anything about this stuff at all?

Finished?
Had you actually read my other posts, you could have saved yourself
a lot of typing you know.

It was impossible to take your original post seriously in actually
offering you a straight out solution..

I very much doubt you would have any useful solutions thanks.

You showed no signs that you
had even done the basics.. Infact you said yourself that you had not
visited her yet.

Which shows you didn't actually read my original post. I never said anywhere
I didn't visit her. In fact /if/ you had read my post you would know I had
visited her as I clearly stated I had already tried 2 different DSL routers
on her line.

And you were asking what the problem might be..

Congratulations though.. you certainly found an area I did not cover
in my rather complete post.

But I am puzzled as to how a customer managed to be a paying broadband
customer with no broadband service in her area. Or how you managed to
talk to AOL broadband technical support without anybody realising she
was not an AOL broadband customer.

Do WHAT?? Do you understand anything of what you read in my post?

Now that you mention "DSL internet lights".. I will have to look into
that. I never knew there were lights that indicate where DSL is
present.. You talked about it like it is on all the routers you have.
Strange..

I find the fact that /you/ don't know this not strange in the slightest.
Now let me educate you (god knows you need it): Nearly all DSL router/modems
have 2 extra lights on the front, one to show if the DSL signal is present
and one to show if it has access to the internet. Perhaps you could go on a
few router makers websites and read up some manuals.

I have seen an "internet" light that lights up when you get internet
access. That is once all details have been entered correctly.

I will look out for this thing you speak of.

Can I make a suggestion here. I wouldn't go offering advice in newsgroups
until you have a. read and understand the post you are about to reply to and
b. know what you are talking about.

Had you even bothered to read my original post properly you would have know
I wasn't especially looking for help, I was just venting coz I had had a
hard time at a customers premises.

SteveH


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