Re: Connecting a user to AOL (anything I should know?!)

jameshanley39@xxxxxxxxxxx wrote:

dude

dude, DUDE?

, what do you think techies did when this *** first came out and
all they knew was dialup..

You have 2 relevant techies here that can diagnose the problem, as
long as you are technical enough to understand them - and you are.

So why all the following stuff?


The ISP technical support

Yes, AOL, just about useless.

The Router technical support.

Supplied by AOL - nuff said.

Some may only be 9-5, some may be 24/7. Internet is more likely to be
24/7. Router may only be 9-5. Belkin(who have done some reliable NAT
routers recently) may be 24/7 or up to 11pm.

Wouldn't touch another Belkin router with a disinfected bargepole.

You would find this out by calling either of them.. but I will give
you a headstart anyway..
You call the ISP and ask them for the information to put into your
router (do not ask them to help you put it in. It is not their router.
they don`t know).

Did you read my other posts - THE ROUTER IS PRECONFIGURED! This is AO Hell
we are talking about here.

Then you call the Router people, and they will help you put it in, and
see if it connects.
If it doesn`t connect, you might want to then call the ISP people, and
try to find out what info is not going in..

See above

You may get thrown back and forth between them.
Which tells you something too..
If the ISP CLAIMS that you are connected
and the Router people CLAIM you are connected..
And you are still not connected.. then

No, you get thrown back and forth between the ISP and BT usually, with one
blaming the other for the BB not working.

I have done this before you know, with a few DSL routers, wired and wireless
and more cable routers (I only posted here coz I couldn't get this
particular one to go and wanted to vent) than I can count. I have also been
a network admin for a government department.

It may well be between your router and your web browser / email
client / software. i.e. it could be your computer. Worth trying other
computers.

Read my other posts, there is more than likely no DSL provisioned on the
line.

it could be the cable connecting your computer to your router (cable
may be broken, may be an RJ11 cable instead of the thicker 8pin
contact RJ45.. Belkin may include some thick RJ11 cables!! That is one
reason why it`s worth checking that you get a light on the NAT Router
indicating the CAT5 "cable connection" is ok!)
It could be the Network Card or network connector on MBRD, in your
computer..
If ipconfig displays nothing more than "Windows IP configuration" i.e.
no IPs, then I find that is because the Network adaptor is disabled in
control panel!!

I don't think its going to mention Windows IP configuration an IMac, do you?

It could be windows is buggered.. I once saw a machine that when you
did ping from it , you got some funny characters back.. But it was
getting an IP.

Unlikely on an IMac though.

It could be some DNS issue.. You may be able to get one or a new one
eg from ISP, and enter it manually in windows, or in your router.
}

Or it may be you are entering the details wrongly.. so you could keep
calling ISP- getting the details... calling Router people, entering
them.

See above

I once had a user.. I sat at his place for hours.. got to a point
where each time I tried to connect it wouldn`t work.. The ISP would
not give me his password, it may be that they did not even know it
themselves. I had made a note of the password in a text file on his
computer, from last time. So I knew it was right.
It turned out that he had changed it since last time. And he had not
told me.

Another time I kept doing the process.. calling the ISP, getting the
details. Entering them in. Calling router people, asking them why not
connecting. They did the stuff they know with their router. Resetting
it.. refreshing the screen (incase what router was telling me in its
web interface was not up to date). e.t.c. Still no luck. That was
actually still the case with the password. But the other time it was
I had entered PPPoE instead of PPPoA.

That is a fairly good sample of the problems that can happen with
Broadband, (with DSL rather than Cable).. And the process you go
through.

Just call Router Tech. Call ISP tech. And each side will do all they
can. And chances are it will be fine.

One thing you can ask your Router Tech is what all the lights mean..
So you understand what the situation is , what they are reasoning.. So
you can fix it yourself in the future.

Some ISPs may provide their own dsl modem, and that can provide them
with codes that indicate what detail was entered wrong. But this is
rare..

Rare, what /are/ you talking about? Every ADSL I've set up for anyone, the
customer has bee provided with either a DSL modem or a DSL Router/modem,
which as in this case, often comes preconfigured.

Finished?
Had you actually read my other posts, you could have saved yourself a lot of
typing you know.

SteveH



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