Re: RPA payments

In article <byTpUbCq$BLEFwCM@xxxxxxxxxxxxxxxxxxxx>,
Oz@xxxxxxxxxxxxxxxxxxxx (Oz) wrote:

as part of that change also allow processing staff to communicate with
applicants directly by phone to work through any outstanding issues;

It would be wonderful if they would even answer letters or emails for a
start!!

stop redundant quality checking processes so that staff can
concentrate on claim processing;

Ahh the auditors....

locate the people doing the mapping work alongside those processing
claims on the same site;

:-)) But will they be allowed to speak to each other, past experience
suggests otherwise!

appoint a senior manager to take charge of the delivery of 2006
claims;

His name? :-))

and,
address obstacles in current HR procedures that would prevent the
retention of experienced staff.

This will be a tricky one from what I have heard! Low pay and short term
contracts do not a happy team make.
--

Steve Rawlings

.