Re: Tesco Home Delivery

In article <1125605859.25089.0@xxxxxxxxxxxxxxxxx>,
Jill. <news@xxxxxxxxxxxxxxxxxxxxxxxxx> wrote:


> I had a friend of a friend who may have been able to answer that --only she
> has now gone on to pastures new - fairly distant ones which negates useful
> contact unfortunately.
> Its a very interesting point that had never occurred to us -- surely you can
> argue that they should be able to deliver to teh same address that they send
> your statements and points vouchers out to
> The fact that that address is also a business address is irrelevant?

I would't hold your breath, either of you.

1. Business suppliers are one department and home delivery is another.
There's no reason for them to talk to each other.

2. They apparently use a Royal Mail category system to distinguish
who-they-will from who-they-won't. Having a different selection system will
mean a change to their software. That will cost them money. Why should they
do it? Your opinion (as a small minority) is of no commercial importance to
them. When you are able to swing public buying significantly it will be a
different matter. Until then you might as well forget it. They will decide
such matters on commercial terms not on logical/human/other terms. Can you
find another smkt who <will> deliver? Another small dealer?

3. Having refused on the grounds stated they do not need to reply further.
It would cost more to implement followup letters on their automatic system
so they are not going to do that. Ignoring you is the cheapest method
unless you can force them to spend money on making you go away and that's
difficult, it would probably be cheaper to give up the new job; and even
then you probably won't get your delivery - it costs too much to change
<and test> a software system.

Sorry to be negative but you are dealing with the modern "lean-and-mean"
business world where everything is monetary efficiency as loved by Mrs T.
That is the way things are and unless you are big enough to affect
economies you can't do anything about it. The public love it because ATM it
finances the low prices they want.

> Good luck and cheers for the heads up -- it will be probably another year
> before we get it offered but looking forward to it -- I HATE shopping of all
> kinds and welcome the day it arrives here

For the above reasons, don't hold <your> breath either.

> Especially as they are ripping up [literally] every road between here and
> Oban and the centre of Oban so a 20 minute journey takes [[ from today]]
> around an hour and most of Oban was gridlocked -- the local radio was
> extolling people not to come in. And this is the last week of the
> holidays -- the tail of the bank holiday and the tourist operators have
> spent the last 10 years extending the season into October !!!!!!!!!!!!1
> Our roads dept needs hanging drawing and quartering --- the audience would
> pay for the repair of the roads in tickets to watch !!!!!!

Yes. All holiday areas suffer in that way.

1. The local authorities probably haven't got their act together well
enough to ensure that a planned off-season job doesn't slide into the
on-season because of "unforseen delays".

2. Road repairers prefer good weather to do the work (understandably) and
push for summer arrangements. It's probably difficult to work when the
choice is between holes filling with rain and iron-hard frezing conditions.

> ITs a complete mess

Yep. Often.

Keep smiling.

Jane

> --

> regards
> Jill Bowis

> Pure bred utility chickens and ducks
> Housing; Equipment, Books, Videos, Gifts
> Herbaceous; Herb and Alpine nursery
> Working Holidays in Scotland
> http://www.kintaline.co.uk

--

Jane G : j.gillett@xxxxxxxxxxxxxxx : S Devon
.

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