Re: Which HMRC accounts office?


"PeterSaxton" <peter@xxxxxxxxxxxxxxxxx> wrote in message news:7a3dd7f8-6aed-412a-9688-f01b7dc879ce@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On 26 Jan, 19:38, "Simon" <si...@xxxxxxxxxxx> wrote:
"PeterSaxton" <pe...@xxxxxxxxxxxxxxxxx> wrote in message

news:1ce67e9f-7990-4373-9d76-bf6bc487f404@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
On 26 Jan, 09:30, "Martin" <n...@xxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

> "PeterSaxton" <pe...@xxxxxxxxxxxxxxxxx> wrote in message

>news:ec0e64d7-f3e0-4725-bb68-9c062ffff4ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On 26 Jan, 00:08, "Martin" <n...@xxxxxxxxxxxxxxxxxxxxxxxxxx> wrote:

> > "Ronald Raygun" <no.s...@xxxxxxxxxxxxxxxxxxxxx> wrote in message

> >news:UF5fl.25723$Sp5.19453@xxxxxxxxxxxxxxxxxxxxxxxxxxxx

> > > Alan Ferris wrote:

> > >> On Sun, 25 Jan 2009 13:44:03 -0800 (PST), PeterSaxton
> > >> <pe...@xxxxxxxxxxxxxxxxx> wrote:

> > >>>A lot of new clients ask me which accounts office payment has to > > >>>be
> > >>>made to. Why does HMRC make it so difficult? Why not make payment > > >>>to
> > >>>one bank account?

> > >> Maybe you should get clients who can read the pay slips which > > >> state
> > >> which account.

> > > Oh yeah, cos mick, as Rodney would say.

> > > They don't send you a pay slip until after you've sent in your > > > return.

> > That's not the case - at least, not in England :-)

> > Down here, they send reminders which include a pay slip with no > > amount
> > shown. If the return is submitted relatively early, then the amount > > is
> > (usually) pre-printed.

> > > What if your return only just manages to beat the deadline, so > > > that,
> > > in order to avoid a penalty, you have to send your tax cheque in > > > with
> > > the return?

> > They should be sent separately - the return goes to the Inspector, > > the
> > chq
> > goes to the Collector.

> > There is no penalty if your return "only just manages to beat the
> > deadline".

> > If your payment is late, you are charged interest. If it's more than > > 4
> > weeks late, you are "surcharged".

> > > If filing online, where do you send your cheque?

> > It makes no difference whether you pick Cumberwotsit or Shipley, and
> > that's
> > true for both chqs and on-line payments.

> > If you look at the back of the slip, it says send to Bradford if no
> > pre-addressed envelope available.

> > Incidentally, now that HMRC has stopped providing pre-paid envelopes,
> > I'm
> > inviting bids for a fat bundle of them. And they do not have a "best
> > before" date... :-)

> > HTH

> > --
> > Martin

> Martin

> > Not if it's the client's first year.

> Peter - I'm not with you on this one. I'm happy to join the critical
> chorus
> when HMRC messes up, but IME this problem doesn't arise providing
> "eligibility" for SA is notified within 3 months of income source > arising.
> Sounds like this wasn't done in your client's case, since that would > have
> been by end July 08 at latest, with first payment not due til now.

My client says he has looked at his paperwork and he hasn't received
any documentation with a payslip on it.

He might be right he might be wrong.

Nobody has adequately answered the question I asked: "Why have two
bank accounts"?

> > it's not unknown for clients to lose things.

> That's not HMRC's fault.

It's not HMRCs fault but what seems to be stupid is to have two bank
accounts and make out you are supposed to make payment to a specific
bank account.

> > HMRC have stopped sending
> > agents statements on account now, also.

> It's all on-line.

It's not ALL online!

Where online are the payslips at the bottom of the paper versions!

> > My client has contacted me asking which accounts office he's supposed

> to pay.

> Just say "either".

As I said above: "what seems to be stupid is to have two bank accounts
and make out you are supposed to make payment to a specific bank
account."

Sowhy cant he phone the local DMB office with UTR and make a payment over
the phone.

Are they open 24 hours a day? What is wrong with HMRC is that they
don't understand the concept of customer service and convenience. Why
have two bank accounts when one would seem to be sufficient. Do you
know how unpleasant it is phoning HMRC with long winded speeches
before you can speak to somebody and they don't accept ring back.
Customer service? You're having a laugh!

It's pointless trying to get Ferris to see reason. He doesn't want to
understand that we are talking about self assessment


Peter,

Phone the local DMB office and say "I want to make a payment, give your reference and you wont get a lecture, you will be asked for your bank card details and the amount you want to pay". If you are not going to pay all thats due, then you will get asked when you are going to pay it and warned what will happen if you dont, but you would expect that wouldn't you.

In my days in collection, I cant say I ever gave a lecture to someone wanting to make a payment, but those were not the people I had to speak to, it was those that didn't want to pay that filled my days. and they are another story all together.

Simon

.

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