Re: Outsourcing failures

On Sat, 19 May 2007 13:35:03 +0100, Simon <simon@xxxxxxxxxx> wrote:

Peter Saxton wrote:
On Fri, 18 May 2007 20:44:31 +0100, Simon <simon@xxxxxxxxxx> wrote:

Peter Saxton wrote:
Here's 10 outsourcing failures. I see many are government disasters.

http://www.accountingweb.co.uk/blog/editors.html

"HMRC?s Tax Credits
They tried EDS, they tried Capgemini, they?ve paid over £300m and the
site still doesn?t work properly. The credits system has already had to
write off £1.4bn in overpayments ? proof that handing money out isn?t
the taxman?s forte."

Rather inaccurate though isn't it. EDS and Capgemini are responsible for
maintaining the whole of our IT network, not just the Tax Credits
system. Part of this was to change every server and network pc (thats
more than 90,000 units, from NT to XP over a matter of months without
the system going down, which they managed.

This is just another ill informed sound byte that is inaccurate and
unjustified.

The £300m may not be relevant to the problem but don't you agree that
there a lot of problems with the tax credits system?

In my experience non-technolgy managers want to take charge of
technology projects but they refuse to listen to knowledgeable people
and run and hide when their incompetence has the obvious result.
Pretty similar to some people who talk about directors loans!

Alan has a point, much of the amounts overpaid are down to greedy people
making claims that they are not entitled too.

If it is so easy to make fraudulent claims is this really a sensible
way to run things? Who else but Brown would come up with a way that
wastes money so obviously?

However, I do agree that the system is overly complicated but thats not
the IT at fault, is the bleeping politicians and policy makers.

I agree. The IT people could design something but the idiots want to
run the program and do not have the skills.

--
Peter Saxton from London
peter@xxxxxxxxxxxxxxxxx
.

Relevant Pages

  • Re: Outsourcing failures
    ... They tried EDS, they tried Capgemini, they?ve paid over £300m and the ... The credits system has already had to ... Alan "Ferrit" Ferris ...
    (uk.business.accountancy)
  • Re: Outsourcing failures
    ... EDS and Capgemini are responsible for maintaining the whole of our IT network, not just the Tax Credits system. ... Part of this was to change every server and network pc (thats more than 90,000 units, from NT to XP over a matter of months without the system going down, which they managed. ...
    (uk.business.accountancy)
  • Re: Outsourcing failures
    ... They tried EDS, they tried Capgemini, they?ve paid over £300m and the ... The credits system has already had to ... This is just another ill informed sound byte that is inaccurate and ...
    (uk.business.accountancy)
  • Re: Outsourcing failures
    ... They tried EDS, they tried Capgemini, they?ve paid over £300m and the ... The credits system has already had to ...
    (uk.business.accountancy)