Re: New CIS scheme

In article <435a1e3d$1_1@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx>, Simon <simon.steer@xxxxxxxxxxxxx> writes


There are dozens of reasons why the level of service the public receives is
not up to scratch and its always the workers in the front line that have to
carry the can when things either go wrong or at least, not as well as they
should or even could. As is the way with large bureaucratic organisations,
decisions are made by people who are divorced from the actual front line and
just don't understand the problems.

For instance, under FBI when you send in the P35 and P14s, the new P35 does
not list the P14s included with the return. You would think that the
software we use to interrogate the database would be able to report the
details of all P14s associated with the return. So how can I find out if the
return is complete without going out to the employer to view the records.


Wasn't it the case in the first year of self-assessment FBI filing that having submitted the return electronically, the staff at the Revenue had to print it out and key it in to another computer?

I remember only a few years ago, you would phone up the local Revenue office concerning a query on a client and they would just nip and get the file and answer the question.

These days, the files are in a different office to where the front line staff are and the Inspectors are in another office still, and the PAYE records are somewhere else. By office I don't of course mean the next room, but somewhere 20+ miles away. The new 0845 number is always engaged.

The Joke salary is a sore point at present as we were supposed to get our
pay rise from 1 Aug 2005 but the Union, bloody useless gits, are still
negotiating. Still, if they accept the offer on the table, not that they
will tell us the details, then we might get it for Christmas, my son might
get a few extra black jacks in his stocking because that's all it will pay
for.


Mind you, the Revenue staff do get some great holidays/flexible working stuff. I have come across Inspectors who only work during school term time - another who was off sick for 6 months, back for a week and then went away for 1 year sabbatical.

--
Jon Griffey FCCA CTA
Hackett Griffey
Chartered Certified Accountants & Registered Auditors
2 Mill Road, Haverhill, Suffolk, CB9 8BD

Tel (01440) 762024

www.hackettgriffey.com

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