Re: 6 X Nokia 6030 JOB LOT

On Sat, 24 Sep 2005 17:21:12 GMT, "Richard Colton"
<webmaster@xxxxxxxxxxxxxxxxxxxxxxxx> wrote:

>> "All items we ship are fully insured. If you do not receive your item
>> within 10 days, or receive items damaged in the mail, please contact
>> us immediately and we will initiate an insurance claim on your
>> behalf."
>
>No! If a customer does not receive goods ordered from you, then it's your
>responsibility to refund or replace and then initiate a claim on your own
>behalf. The customer has a contract with you and you in turn have one with
>the carrier. At no time does the customer have a contract with the carrier
>and any risk lies entirely with you until the goods are received in good
>order by the customer.
>Being in business, you should really know this.

I think I've worded these revised terms correctly for the following
reason - the process of finding out if an item is lost involves
contact with the carrier (Royal Mail or courier). If the customer
initiates contact with the carrier then they waste their time as we
(as the sender) have a contract with the carrier. The wording was
intended to direct the customer to us rather then the carrier to sort
out the problem. You are indeed correct in saying that all risk lies
with the sender at all times. Of course replace or refund applies to
all problems.

>Your starting price of £294.00 is exactly the same as anyone walking into an
>O2 shop or buying online would pay. Quoting an RRP of £109.00 for SIM free
>handsets (which these aren't) is a little naughty. It would be far more
>honest to quote like for like.

Thanks for pointing that out, the start price has now been lowered. We
would expect another wholesaler to buy these handsets rather then
someone just buying one or two from a retail outlet. o2 do limit the
number of phones per customer in their shops.

>Another thing you may wish to look at is that your picture clearly shows the
>standard, included handsfree kit - your text states that the boxes don't
>contain them.

Good observation! Have updated it again.

>It is nice to see sensible postage charges though.

parcelfusion.com £7.95 is the cheapest I know of for less then 25kg.
Over 25kg to 40kg about £11.50 via pharos-international.co.uk

ps. many thanks for your Uselessinfo website I've repaired about
10 X 6210's through the instructions.

Many thanks,
--
http://www.unimobiles.com - Norwich, UK
http://www.unimobiles.com/recycling.htm
Refurbished mobile phones, Unlocking & Insurance.


.

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