Re: Protect your computer from PC bugs & errors

"Da Vinci Code" <syncebayuk.user@xxxxxxxxxxxxxxxx> wrote in message
news:42d04d5a$0$24135$ed2619ec@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Complaints-To: news-complaints@xxxxxxxxxxxxxxxxxxxx
>
> This group is for the advertising of products, services and accessories
> suitable for use with the UK mobile and paging telephone networks.
>
> http://www.usenet.org.uk/uk.adverts.telecom.mobile.html


From: <news-complaints@xxxxxxxxxxxxxxxxxxxx>
To: "Jason"
Sent: Saturday, July 09, 2005 11:27 PM
Subject: Thank you for taking the time to report this to BT Customer
Security (KMM10851893I15378L0KM)


| Dear Customer,
|
| This is an automated response to the email you sent to the BT Customer
Security team. Your Unique reference is 4454951
|
| Please read this email carefully as it contains important information
about the BT Acceptable Use Policy and the BT Customer Security team.
|
| The BT Customer Security team investigates every report we receive and
where applicable, we'll do our best to reply within three working days,
particularly if we need more information.
|
| The BT Customer Security team will investigate all allegations of misuse
and if we find that a BT customer is in breach of the BT Terms & Conditions
and / or Acceptable Use Policy we'll take appropriate action against the
account holder.
|
| All cases of abuse are taken very seriously. However, we can only take
action where the misuse originates from our network or customer base.
|
| TYPES OF ABUSE THAT SHOULD BE REPORTED TO BT
|
| First, please report abuse where someone using a BT domain or a BT IP
address has undertaken the activity.
|
| The domains in question include:
| btinternet.com
| btopenworld.com
| btconnect.com
| btbusinessoffice.com
| btbroadbandoffice.com
| btclick.com
| talk21.com
|
| Secondly, you should report abuse to BT where the abuse originates from an
IP address used by BT. For more information, please go to
| http://www.ripe.net
|
| Thirdly, you should report abuse to BT if the abuse originates from a BT
service or application, i.e. a BT email service such as talk21,
btinternet.com or any other application supported or maintained by BT.
|
| Please see the notes below for more information.
|
| Legal constraints prevent us giving you specific information about any
action we may take against an offender, but if you believe a BT customer has
carried out an illegal activity over the internet, then you should
immediately contact your local police force to report this. When going to
the police you should make sure that you've any supporting information that
might be available. We're sorry, but BT isn't in a position to report
allegations of illegal activity to the police on your behalf.
|
| Please note: this is an automatic email and we're unable to respond to
replies sent to this address.
|
| Thank you for reporting this case to us; we appreciate your help and
co-operation in this matter.
|
| Yours sincerely,
|
| BT Customer Security team
| http://www.abuse-guidance.com/
|
| For more information please see the notes below:
|
| 1. Abuse from a non-BT network
| We're sorry, but BT can't take action where the origin of the abuse is
from a non-BT customer. In these circumstances please report the abuse
directly to the offender's Internet Service Provider (ISP). The easiest way
to identify the source ISP is to find the IP address from where the abuse
originates. You can identify the ISP using a web-based tool - please go to
| http://www.ripe.net
| Select the Whois db and enter the relevant IP address. An email address
for reporting abuse is usually included in the page that opens.
|
| 2. Reporting of unsolicited email (spam)
| Please include your original email on this subject with any and all
subsequent emails, so that we can maintain continuity and quickly deal with
your concerns.
| Because of the way the internet operates it isn't always possible to trust
the information shown in the 'From' and even 'To' address. We therefore need
the header information that shows the true origin of the email (please see 6
below). Please include the full header information that shows the IP address
relevant to your report. It's possible that emails appearing to be from
trusted parties may have been generated by a virus waiting for an
unsuspecting person to open it, so please take care.
|
| Please send us reports of spam that originate only from our network. We
can't take action on behalf of other ISPs. Please make sure that you
include the header information so that we can act quickly.
|
| 3. Email not addressed to me
| Senders of bulk email often put random email addresses in the 'To' field
of email being sent. They then Blind Carbon Copy (BCC) to other recipients,
so that the email appears to be addressed to someone else.
|
| 4. Child Abuse Online
| If you're concerned about the comments, actions or behaviour of an
individual online, and if you fear that a child is at risk, please send a
report to the Virtual Global Taskforce at:
http://www.virtualglobaltaskforce.com. The Taskforce comprises police forces
from around the world, including the National Crime Squad in the UK, and
works to make the Internet a safer place for children. The Taskforce
website also provides related information, advice and support.
|
| 5. Pornographic material
| If you're faced with illegal material please send a report to the Internet
Watch Foundation. You can do this directly via the web at
| http://www.iwf.org.uk/index.html
|
| The IWF works with international bodies to remove illegal material from
the internet.
|
| 6. BT Yahoo! SpamGuard
| BT Yahoo! Internet users can use email filtering to reduce the amount of
spam (unsolicited junk email) received. BT Yahoo! SpamGuard is automatically
switched on for all accounts when a customer signs up for the service. It's
impossible for any email filtering to be 100% effective, so we recommend
that you check any filtered email to make sure that it hasn't been
incorrectly identified as spam. This is easy to do via webmail. In addition
it's very easy to report mail that hasn't been filtered, via the 'This is
spam' tab at the top of the webmail page.
|
| 7. Header information
| Emails contain header information not usually seen by the recipient. The
header contains details of where the email came from and the path it took
through the internet. Please include this information with reports of spam
as it provides evidence of the email's origin.
| Here's how to do this in Outlook Express:
| - select the email in question and click on 'File' and then
'Properties'
| - please copy and paste this information into an email and
send it on to us
|
| To find headers using other email software, please refer to that email
software's Help section. If you still need some help viewing email headers,
please contact your Internet Service Provider (ISP) for advice or visit a
free spam report web site for more information. One such site is
| http://spamcop.net/
|
| 8. Firewall logs and port scanning
| Firewalls help prevent unwanted access to your computer by monitoring the
ports on your computer. Logs are produced by the firewall to show the ports
that are scanned. If you're contacting us about a possible port scan please
include your firewall log so that we can carry out a full investigation.
Before doing this, however, please be aware that what is sometimes thought
to be a port scan is nothing more than the 'background noise of the
internet'. If you're still concerned, and you run firewall software, you
should be able to find your IP log in your firewall software control panel -
the IP log is sometimes called 'Events' or something similar. This will show
us the time and origin of the attack, and help us identify those responsible
so that further action may be taken.
| We also need to know the time zone used by your computer (e.g. Greenwich
Mean Time). If you're not sure of this, please doubleclick on the time
display on your computer screen (usually in the bottom right-hand corner).
This will open a window showing your clock settings.
|
| 9. BT port scan
| To help protect our users and the network BT periodically carries out port
scanning activity. We do this to detect and contact customers with open
servers. Using open servers is a breach of the BT Terms & Conditions /
Acceptable Use Policies. For more details, please go to
| http://www.abuse-guidance.com
|


.

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