Good luck!!!


"Asia Saj" <AsiaSaj@xxxxxxx> wrote in message
news:tvG_l.1133$Rb6.1083@xxxxxxxxxxxxxxxxxxxxxxx


peggy of north little rock, ar 72116, AR June 18, 2009


I have been on hold for 2 hours and 52 minutes with a question - no one will
help. Their tech support is desperately terrible.

Kathy of Titusville, FL June 1, 2009


I was sold a refurbished dell desktop computer that only lasted a week
before there was a major hardware issue and they will not honor the
warranty. I purchased a Dell Optiplex desktop refurbished computer from the
dell site on May 19th 2009. I recieved the computer on May 22, 2009. That
night I started it up thinking this was going to be a good product. I used
the computer for one week when I got up and started the computer up on the
May 29, 2009. Just seven days later to find that the system had hardware
issues.

I called Dell Tech support just to find out that there was a major problem
with the hardware and there was nothing they could do about it. I waited
till this am June 1,2009 to make the phone calls I needed to get this
resolved just to find out that even thought I purchased this through dell
website, that it came from a auction company. After 3 hours on the phone, I
was told I had no warranty on this even thought I had paper in front of me
that said I had a 100 day warranty.

Now after serveral hours on the phone and several people telling me there is
nothing that any one can do because this was bought through an action
company that I had no knowledge of, I am stuck with a desktop computer that
does not work! I made this purchase through the Dell's main site and if they
are going to sell refurbished computers that come from an auction site they
should tell the customer just that.

Now here I sit with no desktop that works, no one to help me, and I can't
get my money back that I wasted on a Dell product. I do have a warranty that
states there is a 100 day warranty from the date of purchase of this
product. It also states that is anything happens with this product that I
have 30 days to send it back for a full refund. No matter what Dell should
back up ALL their products they sell on their site rather it comes from an
extended company or not.

Michael of Philadelphia, PA June 9, 2009


Bought computer, up graded monitor to w2607c LCD TV,Bought 3 yr. warranty
only to find out monitor was not covered. Every time I would call for tech
support they always remind me my warranty would expire on 12/19/09. March of
2009 the monitor would not turn on, only an amber flash 3 times on the power
button that once was blue. Called for tech support, went through several
routine check list then was told I could ship it to service center for 200+
just to tell me what was wrong with it.

Took it to a local repair service. He told me it was a defective TV(similar
to the X BOX three ring problem?) and I wasn't the first to have this
problem. They're made in china and can't even get parts for them.

Keith of Wilton, NH June 2, 2009


Product: XPS-720. Product Defective, and requires continuous contact with
Dell Technical Service. Ordered product from Dell Web site. Received in time
alotted. Product needed technical service the second day after receipt.
Product continued to have problems "Booting", Video applications failed, and
is now unusable after 4 sessions with each Technical person based in
Malaysia. I have requested that the computer be replaced, because of it's
faulty operation, and that I should not have to be responsible for it's
repair, and trouble shooting three weeks after it's receipt.

I was told that the deadline to return the computer was over, even though I
had made initial contact about it's problems the day after I received the
computer. I have dealt with over six technicians, all persuing the exact
same methodology for it's "Fix". One technician had me reformat the entire
hard drive, causing me to lose all of the information and software I had
loaded to be deleted, as well as some factory installed programs.

After several sessions, these problems have not be resolved. On 5/27/09 I
made another contact with Dell's Technical Service, and I stated again I
would like the computer replaced, and again was told they would not because
I did not fit into the 21 day ctiteria. After yet another fruitless attempt
to solve the problem, Dell determined it might be the video card. I again
aexpressed I do not want to continue in this manner and would like a
replacement. I was told the matter would be looked into.

At 12:45 AM, I was awakened by yet another Dell representative, who wanted
to confirm the conversation I had 2 hours earlier. I arrise for work at 5:00
AM. I paid 1,073 for this machine, and it is now inoperable. I wish to have
a replacement, or if that is not an option, I wish to return this product.
Dell has all of the accounts of these communications.

I contacted Dell this morning 5/28/09 and was told I would receive
notification of a solution once the Dell Problem Management Supervisors
review the case. At this point I am so dissapointed, and untrusting of
Dell's ability to perform customer support, that I wish to file this
complaint while I am waiting for word from Dell.

I am trying to start a small business, working from my home, using the Dell
computer. To date, I have not been able to use the computer since 5/19/09. I
do my banking, mechanical design, e-mail, and general business by PC.

Sharon of Sacramento, CA May 27, 2009


I ordered a new laptop in April for my business. The laptop was the only
model available preloaded with Windows XP, which I had to have because the
ID software and plastic card printers I use are not compatible with Vista.
Finally in the 3rd. week of May Dell technical support agreed with me a
diagnosed a bad hard drive. They agreed to send a new hard drive, but still
tried to tell me that the software had probably damaged the hard drive!

The local technician who installed the hard drive on 5/26/09 said that they
were absolutely wrong, and advised me to carefully run the diagnostics and
check to see that the new hard drive actually had what it was supposed to.
Diagnostics came up with error problems and I was indeed missing software.
He also suggested that I see about getting my software warranty extended
since that bad drive was not even diagnosed until well past the 30 days.

The very next day, 5/27/09, I spent another 2.5 hours on the phone to find
out that the errors are just because it is XP, and to get the proper
software downloaded. When I tried to get the software warranty extended, the
technical guy said I would have to speak to customer service. Customer
service insisted that the only software warranty I could get would be for a
fee -- AND I WILL NOT PAY THEM ANOTHER PENNEY!

I insisted on speaking to a supervisor who just said the same thing. I
insisted that it wasn't that they "couldn't" extend, but that he didn't have
the authority, and I wanted to get to someone who could. Complete waste of
time. I have another laptop due today and am terrified that it will have as
many problems as the other one. I have wasted a month's worth of work time
trying to get this unit working and numerous phone calls lasting over 2
hours each time, which means that I have lost nearly a month's productivity
in my company.

robert of hamilton , AL June 4, 2009


repeately had same problem with dell desktop and continually got the run
around on the telephone to people in india spent over 20 hours on the
telephone and over a month and a half of no compter, performing the same
test over and over and and no help

Todd of Cortland, NY May 29, 2009


On May 22, 2009 my xps2010 died. I called Dell (I have next business day
service) they dispatched a tech with parts he arrived May 27. His parts were
bad came back May 28 did repairs parts still bad. He says Dell will send me
a box and I am to ship it back to Dell for repairs. Estimated time 8 to 10
business days. I paid for next business day support of this 3,500.00 top of
the line Dell. I am not getting that service. I have to get another computer
to work with. I am a consultant that is a software developer and I will now
be without my primary computer for 3 weeks, plus to reinstall the
development tools I will have to call the tool providers and as to be issued
new keys to run it as I can not deactive the existing stuff because Dell
want provide the services I paid for.

Guy of Ashville, PA June 3, 2009


I purchased a wireless mouse and keyboard, new, neither of which has ever
worked. Spent hours with their technicians who were difficult to understand
and still neither of these ever worked. I was talked into purchasing
warranties that cover nothing and they refuse any type of refunds. I was
also talked into purchasing cords to connect a television to the laptop and
of course none of these connections work. One of my keys on the keyboard of
my laptop popped off and I was sent a refurbished keyboard and told to
install it myself. I was not sent a new one even though I was talked into a
warranty which supposedly was supposed to cover a new keyboard.

David of East Brunswick, NJ June 2, 2009


I was charged 129 for dell on call software service, after several days of
the technicians try to resolve 2 issues they resolved on issue however they
did not correct the other issue. They are now telling me that the 129 is for
a single incident, when I spoke to the technician I explained to him that I
had 2 problems, he never asked me to pay the 129 twice and told me he would
take care of the issues.

When I spoke to a manager they refused to refund the money because they said
I was told about the charge being for one incident. My argument is if that
was the case why didn't the technician bill me twice up front. They are now
saying that the one issue was corrected and that is what the 129 was for.

Elaine of livonia, MI May 28, 2009


I ordered the Studio 17 laptop computer. The first one arrived on April 29.
I set it up that weekend and found out that the DVD player was defective.
That following Monday, May 4th, I attempted to call Dell for a refund label
as I didn't want the defective laptop. I tried all day to talk to someone,
but kept getting transferred, disconnected, and no one was really doing any
customer service. I finally gave up with no results.

On Wednesday, May 6th, I called and talked to Technical Support. He walked
me through all the jargon to try to see why the DVD/CD player was not
working and even took over my computer from his end to see what was
happening. No success, so he asked if I wanted to send it back to get
repaired or have a new one sent to me. I opted for a new one since this one
was not working. I got the new one yesterday, May 12th. I proceeded to start
the setup process. I had to enter and confirm a password. I did this, and
when I went to proceed to go to Vista Windows, it wouldn't let me, saying
that the password was incorrect! I have used this password for years and I
even tried different variations, but with no success.

I called technical support and explained to them the problem and they said
that it would cost me an additional 175 for Vista Support to help me. So, I
turned that down. they then proceeded to transfer me to Customer Service
were I had to once again give all the necessary info and explain the problem
only to be disconnected AGAIN! I am sending both computers back along with
the mouse that was ordered with it. I have never been more disappointed in a
product than I have with this. My mother was looking into getting a Dell
laptop, but I have suggested she go elsewhere.

I know the tech support and customer service people are only doing there
jobs, but being disconnected, not understood and not being able to
understand them has made this whole ordeal a nightmare. I could not even get
to a supervisor or manager in this whole process. Needless to say, the whole
experience was horrible. Who is going to pay for the time I put into trying
to resolve this problem over the phone? Who is going to pay for my time it
is going to take to return these two computers? Does Dell even care anymore?
And you know what I got for all of this hassel? I got to keep the 18
mouse...big deal!



http://www.consumeraffairs.com/computers/dell_tech_support.html#ixzz0IrnyOP35&D


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