Re: Merry Go Round with MAS Internet Booking & Customer Service
- From: "Timmermans" <steventimmermans@xxxxxxxxxxx>
- Date: Wed, 31 Aug 2005 10:24:40 +0800
See, that's why Air Asia does so much better. I was on the first flight to
Macau, booked online, printed the ittinerary and went to KUL with it on due
date. Even without payment and confirmation the ticket was kept aside!
Paid on the spot and that was that.
Since MAS likes awards, maybe they would like to accept the reward for
poorest online service. Even bad promotion is still promotion!
Steve
"AnakMalaysia" <spammers@xxxxxxxxxxxxxxxxxxxxx> wrote in message
news:ue39h1l1un717g4dqr3lhpffcspt83q69v@xxxxxxxxxx
> On Wed, 31 Aug 2005 00:25:50 +0930, "no_name"
> <no_spam_ingineur71@xxxxxxxxx> wrote:
>
> >I had a very bad experience with MAS service recently. I booked a ticket
> >through the internet for Adelaide-Kul-Adelaide on the 17th August.
Everthing
> >went well until I paid with my credit card. Confirmation of itinery were
> >displayed on the comp screen and advised that the ticket will be sent by
> >mail. The page aslo mentioned a confirmation e-mail already sent to my
given
> >e-mail address. I manage to print out the webpage detailing my flight
> >details and booking confirmation.
> >
> >Waited for 3 days, still no e-mail confirmation. Thinking something not
> >right, sent 2 e-mails to MAS customer service asking them about the
status
> >of booking. Already 2 weeks, still no reply from MAS.
> >
> >Called Adelaide office to inquire, they asked me to check with KUL office
> >since the internet bought ticket was issued by KL office. Asked my wife
to
> >call MAS city office in Malacca and KL. Both number unreachable (listed
in
> >website). No choice but to go personally to Adelaide MAS city office.
> >
> >After checking my reservation number, it was confirmed that flight
details
> >are ok. But the ticket was issued to the Adelaide airport (instead to my
> >home address in Adelaide, or, at least, to the MAS city office). Reason
> >stated in the computer; address, e-mail and contact number was given! I
> >showed the cust. service agent my print out and she just told me thats
what
> >was been entered in the system, no contact details.
> >
> >Asked Adelaide city office to get me the ticket to their office so that I
> >won't have to go all the way to the airport. She agreed to get me the
ticket
> >by Monday. Called the city office today, informed me the ticket is still
at
> >the airport. It seems they don't have the airport number! They asked me
to
> >call 1300 number to check. Screwed them and put down the phone. Called
the
> >1300 number, he also confirmed the ticket sent to the airport. i asked
for
> >the airport number, he told me it is not listed. Screwed him how should I
> >know if the ticket were really there in the airport? After a fw minutes,
the
> >guy manage to get the number.
> >
> >Called the airport, and they confirmed the ticket arrived at their office
> >last week, without any instructions! They asked me to pick up the ticket
> >personally at the airport. Have spent at least 3 hours to get the ticket
> >tomorrow.
> >
> >What I don't understand is that why their system not capturing the
contact
> >details, but manage to capture the online payment. Why they never send it
to
> >the city office? How do they expect me to figure out where the ticket was
> >sent?
> >
> >No wonder MAS is losing millions. Can't even do a simple internet
> >transaction. They should revamp their customer service to service the
> >customers and taught how to reply or read e-mails.
> >
> >Funny thing, they are celebrating the 1st year of internet booking now!
what
> >are they celebrating when they still haven't figure out how internet
booking
> >functions???
> >
> >
>
> Send this to www.jeffooi.com. Let him have some fun with it. :)
>
>
.
- References:
- Merry Go Round with MAS Internet Booking & Customer Service
- From: no_name
- Re: Merry Go Round with MAS Internet Booking & Customer Service
- From: AnakMalaysia
- Merry Go Round with MAS Internet Booking & Customer Service
- Prev by Date: Re: Star : Dr Mahathir returns cars to Proton
- Next by Date: [ot] Math SAT scores set record highs
- Previous by thread: Re: Merry Go Round with MAS Internet Booking & Customer Service
- Next by thread: Re: Merry Go Round with MAS Internet Booking & Customer Service
- Index(es):
Relevant Pages
|
