Re: Nokia selling junk in India.
- From: "fruitella" <visualseeplus@xxxxxxxxx>
- Date: 13 Aug 2006 11:02:06 -0700
Its good that the Indian consumer is becoming more demanding of basic
standards and quality.
Vote with your rupees and purchase cell phones of another brand.
sam wrote:
Dear Dave,
it is ridiculous to receive such a reply and feedback from a customer
to whom you had satisfied once. It is very clear now that the handsets
being thrown in the Indian market are just the junk pieces and your
company is trying to cash on the advertisement sales. You are
interested in volumes at low cost but not the company's reputation.
We feel that it is time now to go public on the issue of defective hand
sets being thrown in the market. Just replacement is not the answer.
You just do not realize how much time one has to spend with the hassles
of complaints and then replacement. The normal routine gets disturbed,
you start feeling that some part of your daily routine is missing and
develops a sense of mental harassment. Reasons being that you decided
to purchase a NOKIA handset.
you had informed me that you have discontinued with HCL, then how come
he has cropped up again?
It is quite strange to learn that the company authorized centres are
selling / trading the defective hand sets, that proves that there is
some serious problem in the company.
BR
Sunil
Consumers forum.
www.consumer.org.in
To, yahoo group members,
Dears friends, Beware to decide to purchase the NOKIA mobile hand sets.
They are junk and we have come to this conclusions after lot of
complaints to us. If you have any complaint please write to us.
Sunil Prakaash
-------- Original Message --------
Subject: The defective 7370 handset.
Date: Fri, 11 Aug 2006 14:02:15 +0000 (GMT)
From: rmago@xxxxxxx
To: pinky.sharma@xxxxxxxxx
CC: sunil prakaash <info@xxxxxxxxxxxxxxx>
Ms. Pinky,
You will agree that I have been unfailingly courteous & patient so far.
However, I'm afraid, I must come to the conclusion that Nokia does
not respond to polite interlocutions. I bought the new 7370 handset at
your suggestion, since HCL was unable to repair the previous 8250
handset, despite carrying out 3 repairs, during the warranty period.
You might recollect that I had articulated my apprehension even then
that any other handset I bought would entail my suffering the same
treatment as earlier, at Nokia's hands.
Though you did attempt to address my problem with the 8250 handset,
true to my concern, even the new 7370 handset you arranged for me
turned out to be defective within two days of purchase. Again, at your
request, I took the set to HCL, who confirmed the defect to Anupama
from your office. Anupama then assured me that she would get back to
you & arrange for the defective set to be replaced. This was last
Tuesday & I have not heard from you or your office since then, without
my having to pursue the matter. As I said once earlier, it has become a
part of my daily routine now that I need to call you every morning to
push Nokia to fulfil its legal & moral obligation. I have been doing
this now for over thee months & I am exasperated at Nokia's callous
disregard for consumers' suffering. It seems that Nokia expects me to
sit back & wait for the company to deign its benevolence upon me. I am
now at the end of my tether. Kindly arrange to replace the defective 7
370 handset at the e
arliest.
I had hoped that this issue could be sorted out amicably. However, if
Nokia wishes to escalate the issue, I am now more than prepared to do
so. I do not like resorting to uncivil behaviour, but you leave me with
no alternative.
I await a response from your end.
Best Regards,
Ranjan Mago
sunil prakaash <samintl@xxxxxxxxx>
.
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- Nokia selling junk in India.
- From: sam
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