Re: OPTUS - CAUTION

On Fri, 19 Aug 2005 19:11:16 +0800, Hunter1 <hunter1@xxxxxxxxxxxx>
wrote:

>Dean T wrote:
>> "artie morty" <artiemorty@xxxxxxxxxxxx> wrote in message
>> news:48bag1t1ifl5fb58pm7b3ns5apubgdj9ig@xxxxxxxxxx
>>
>>>Word of warning to anyone!
>>>
>>>After experiencing problems with my Optus mobile account - trying to
>>>rectify the problem is a waste of time.
>>>
>>>Optus staff are rude and unhelpful - they assume you are a liar, and
>>>have no conpunction in telling you so.
>>>
>>>They will take your money, give no service, cancel service, hang up,
>>>berate and generally belittle a client until he or she will just give
>>>up and go away.
>>>
>>>Take my advise:
>>>
>>>Use Telstra or Vodafone.
>>>
>>>Just do not use Optus.
>>>
>>>
>>>Cheers
>>>Artie
>>
>> I agree with you, I had Optus a few years ago and they were constantly
>> threatening me with disconnection, I changed to Telstra and though I still
>> have trouble paying on time, they are usually ok with extensions.
>
>
>That's what prepaids for, I use Optus for that and never had a drama!
>Most of my calls are inbound work related calls, 50 bucks a month easily
>covers my outbound (not that I should be paying for those, but hey, at
>least it's a tax write-off).

Howdy mate - exactly as I use mine (prepaid). It has been great for 10
years, but god help you when they stuff up your account details.

There is no way you can get service from this crowd - and
unfortunately you have to go through the anguish to believe it.

I actually got a call from them earlier today saying that they had
found a software glitch in their billing system which led to the
problem wiht my account.

Pity they didn't find that before they called me a liar and cheat,
accused me of trying to commit fraud, hung up on me and wasted at
least 10 hours of my time sorting out their problems.

Still haven't got my time and no one even had the decency to say
sorry, even though they have admitted that the problem is theirs.

Time for a beer.

Cheers
Artie
.