Re: The new wave of insanity....



On Sat, 5 Jan 2008, phil scott wrote:

On Jan 5, 1:33 pm, Straydog <a...@xxxxxxxxx> wrote:
On Sat, 5 Jan 2008, morrisjc...@xxxxxxxxx wrote:
So, here we are: the "religion" of today is that it's OK to spend $50 on a
webmaster who gives you a defective website, but its not OK to hire a
person for $30k to just answer the phone and listen and THINK how to solve
problems.

And, this is the wave of the future?

If every company/organization is doing this, there isn't much any of
us can do.  Most companies will only respond readily to "big fish"
customers.  Everybody else is on a "to do" pile, which gets purged
periodically without ever being read or acted upon.

"The customer can *** off, because they can't do anything about it."

I'm waiting for a possible backlash against this. .... er....I guess I'm
really _praying_ for a backlash against this.


One of my clients calls me 'the rotweiler' now...but wants me to be
nice. I told them that the two dont mix. I tell them you cant be
social and mix jovial conversation in with the hard core technical
data mining you need to do... and expect to get results. the GIGO
issue.


I have managed to cut the balls off of all the aligators. the client
is now in the drivers seat. it seems the key vendor in question is
completely unqualified in virtually every aspect of what he's done,
unbelievable since their salesmen were so polished.

So my client sent my reports and the vendors technical defence to
some of the other equip mfgrs involved. .. the feed back has been
hillarious. Such messes are now routine, competence is an
exception. its going to cost the facility owner more to pay the
vendors techs for bug fixes and problems over the next year or so
than it will cost us to replace his system along the lines of our
original recommendation.



Phil Scott

Well, you can read my lengthy response to DK's only comment but what you've got above is basically the "you can lead a horse to water but...." situation.

Oh, yes, I have an old friend out in California. A guy who spent his whole life at a national lab as a BSME, and a very competant, very dilligent, very practical and high detail but no-nonsense guy and we tell each other all these same stories just like yours. He, also, had tons of stories of how managers told him how to do things and he said they can't be done and in the end he does them the way THEY tell him and, sure enough, the project fails and then the managers listen to him (compare with stories from Baladni Nastroli) and ask him to get it to work, the second time around, however it can be done.

We're not alone out here. But, we are definitely in the minority.

Remember my 1st Law of real life: Whatever the world runs on, its not brains.


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