Re: How to fight an airline?

On Sat, 16 Feb 2008 00:16:48 GMT, gA <realty@xxxxxxxxxxxx> wrote:



John Kulp wrote:
On Fri, 15 Feb 2008 17:20:19 GMT, gA <realty@xxxxxxxxxxxx> wrote:

I know you're all trying to be helpful and I did not provide full
details. Because of this you make your own assumptions. Fair enough!
BA was contracted (one one ticket) to take me from Catania to
Edmonton (Catania-Rome-London-Edmonton) AND BA did not offer any
assistance of any kind to continue my jorney. Actually, I was
given a handout satyng that "..we are sorry, but encourage all
passengers to continue their trip on their own...". Unbelevable
but true!
Can you advice me now?
- gA

Sorry, but that is not what you posted in another newsgroup.


Sorry, John, it is. And I posted the same letter here (by the way
I feel bad that I cross-posted; I thought I had the wrong group to
start with).

Baloney. Read your own letter. You said you voluntarily left the
line and went off on your own. You posted the letter here after I read
it in another group.


There,
you said that BA had a very long line, you didn't want to wait and
left on your own. Had you waited you would have been taken care of as
the others were doing.

Your assumption of what said or what I decided! BA's customers
where going nowhere, as I said, but they were still lining up and
hoping... I left my wife the line and went searching for answers..
Did you read my letter? The handout I was given (by another
customer - there were only a few distributed) clearly instructed
customers to 'find their own way'.

I didn't assume anything. That's what YOU said. Now you are saying
some customer gave you the handout which hardly makes it BA's doing
does it. They gave you nothing and you decided on your own to assume
it was a valid instruction from BA from whom you never got it.
Whatever case you had there just went down the toilet.


If you decided to do something on your own,
then it's just that--on your own and on your responsibility. BA might
do something as a courtest, as AC did, but it is just that--a
courtesy, not something they legally have to do. You also said you
had damaged luggage when it finally arrived. Did you report that
within the required timeframe? Do you have a copy of this handout you
say they gave you? If so, that might form the basis for a claim but,
if not, you are stuck with their terms and conditions. I don't know
why you think that, under the circumstances you described with
hundreds of stranded passengers, what they did sounds perfectly
reasonable, not unbelievable as you say. How else could they handle
the situation? Take you out of line and put you first so they could
cause a riot? By your own admission, you voluntarily left the line
rather than wait your turn.

As for jurisdiction, unless there is some EU law to the contrary, the
jurisdiction would either be agreed to in their terms and conditions
or be Italy probably. Good luck there. In any jurisdiction, it will
cost you a lot more in legal fees than you would get even if by some
weird chance you won.

I appreciate your willingness to help in this situation, John, but
it's quite clear to me that you did not read my letter and I will
not re-address your comments above. I take it that your advice
(without justifying things back & forth) is that I cannot do
anything about it. Thank you for your answer, it's what I asked
for, like it or not. I will wait for others before giving up.
Cheers, - gA

Your welcomd and others are giving you the exact same advice. As can
be seen from above, you haven't provided all the relevant facts and
expect people to give you advice based on incomplete evidence. From
what you have posted, you have little to no leg to stand on. Now you
see why you were asked again and again to produce all the relevant
facts. Otherwise, you will get either nothing (or a few insults) or
advice that would only be accurate by pure luck.
.

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