Re: Help! Can't Understand new American Express call center workers!



EvelynVogtGamble(Divamanque) wrote:



snip

And even worse when THEY don't understand YOU! It is exceedingly frustrating, when one sits through umpteen computer voice "menus", to finally reach a live person only to discover that even explaining one's request in words of one syllable meets with total incomprehension. It's not just Amex, though - every credit card company, every computer tech-support facility, every "mail-order" company.... It's nice to know that our telephones connect us so easily to the entire world, but businesses should apply SOME standards other than how low an hourly wage they can get by with paying!

snip

And it is not just call centers. I have real fun with the usual incompetently designed voice 'menus' I find. Either they have no choice available that is reasonable for your problem or the nest of entries drives you crazy.

Yesterday I had the misfortune to try to negotiate TimeWarner. By the time I got to a person who could only schedule a service call for next Monday I had to enter 6 or 8 choices and my 10 digit phone number twice. The phone number really frosted me. There is no reason why the computer net could not remember and pass it on. Customer service incompetence is rampant.

"We value your call. The call volume is heavy and the expected wait is 67 minutes"!!!

.

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