Re: British Airways, LHR - Hong Kong


dtren@xxxxxxxxxxx wrote:
> Probably none - the airline will say that the delays were due to
> factors beyond their control and that nothing is therefore due.
> Presumably they picked up the hotel/meal bills or provided vouchers?
>
> There may be a claim on travel insurance (if she has it) but as the
> original departure (from Belgium) was on time that too is doubtful.
>
> She still might get something as a goodwill gesture if she complains.
> Forget the underwear bit - that sounds like sloppy room preparation by
> the hotel and nothing to complain at BA about.
>
> If it was a package holiday compain to the tour operator instead - they
> have (in the UK at least and probably in the EU) greater liabilities.

the maintenance of the engine is under their control,
as is supplying fresh air to the cabin,
these factors caused the crew to be out of hours

the underwear was just for information purposes....

.

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