Re: British Airways, LHR - Hong Kong

Probably none - the airline will say that the delays were due to
factors beyond their control and that nothing is therefore due.
Presumably they picked up the hotel/meal bills or provided vouchers?

There may be a claim on travel insurance (if she has it) but as the
original departure (from Belgium) was on time that too is doubtful.

She still might get something as a goodwill gesture if she complains.
Forget the underwear bit - that sounds like sloppy room preparation by
the hotel and nothing to complain at BA about.

If it was a package holiday compain to the tour operator instead - they
have (in the UK at least and probably in the EU) greater liabilities.

.

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