Re: Refund hassles on cruise
- From: "pfriedmanNoSpam" <p.paulfriedmanNoSpam@xxxxxxxxxxx>
- Date: Thu, 8 Mar 2007 15:23:03 -0600
Your parents decided to save a few bucks buy using an on-line TA rather
than finding a human being who might actually provide some service. They are
familiar enough with the Internet to make a large purchase on-line but not
familiar enough to find visa and vaccination requirements.
Assuming the information you provided here is correct, obviously the TA is
dogmeat (a technical legal term). I wonder if the cruise line provided
standard visa and medical information to the TA and the TA never bothered to
forwarded it?
If my in-laws (my parents are deceased) had made reservations for a cruise,
I must admit that I would have made sure they had the necessary documents
and shots.
This does not in any way absolve the TA of dogmeatness, but there seems to
be plenty of blame to share.
Paul
"surf_dude" <xxxx@xxxxxxxx> wrote in message
news:BMMFh.3634$jx3.3567@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I was just talking to my parents, who were supposed to be in Brazil for a 3
week cruise.
They flew from upstate New York to New Orleans to get on the ship. They
were refused entry to the ship because they lacked the proper visa and
didn't have certification for yellow fever shots.
They are experienced cruise takers; they never had a problem like this
before. They booked through a travel agency on-line and further talked
with them on the phone to set everything up.
They never were given specifics of what papers were required before they
left. They had their passports, but at no time were they informed of the
visa or shot requirements.
After they were refused boarding, they had to get a hotel in New Orleans
and pay big bucks for plane fare home.
The cruise fare was $8300. They also paid $1300 for "insurance" to the
agency in case something happened. The whole fiasco looks like more than
$10k down a rathole.
How could they possibly know what paperwork is required if no one tells
them? It seems to me that some kind of refund is in order. Contact with
the travel agency, insurance provider, and cruise line all say tough luck.
My parents are in their 80's and don't need this kind of hassle.
Is anyone familiar with situations like this and can suggest a course of
action?
Thanks
SD
.
- References:
- Refund hassles on cruise
- From: surf_dude
- Refund hassles on cruise
- Prev by Date: Re: Is there cruise insurance without medical coverage?
- Next by Date: Re: Is there cruise insurance without medical coverage?
- Previous by thread: Re: Refund hassles on cruise
- Next by thread: In Oz you definitely employ!
- Index(es):
Relevant Pages
|
