Re: Bad experience with Lufthansa for family flying with infants

In article <1144692987.849651.142560@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>,
<jayanthigk2004@xxxxxxxxx> wrote:

? Hello,
?
? Just wanted to share my experience of my family's recent flight from
? SFO-India. We have a 7 month old kid and the main reason we chose
? Lufthansa is because the total travel time from SFO to India is 20
? hours. We thought this is great because our baby has to be in the plane
? for less time when compared to other airliners whose travel time is
? longer than 20 hours because of stopovers.
?
? Well, The air hostesses during the flight from SFO to Frankfurt were
? totally irresponsible and careless, always talk about rules, even when
? the baby is screaming and take astonishingly longer time to give hot
? water for baby food.
?
? As soon as my wife got to her seat, she asked for the bassinett because
? we came to the aiport 3 hours earlier and the baby was trying to sleep
? and was fuzzy because we were holding him in our hands for more than 3
? hours. The air hostess said she can't give the bassinett untill all the
? passengers have settled down on their seats... What the ....?
?
? And during the flight when she asked for hot water, it took them around
? 20 minutes (to bring 8 oz hot water) . The baby was screaming all while
? and no air hostesses seemed to care.
?
? The air hostesses during the flight from Frankfurt to India were really
? great and their service was excellent.
?
? I guess the serivice you receive in the plane is dependent on your luck
? and your hostesses mood.
?
? We will think twice before flying in Lufthansa again.
?
? Hope this information is helpful for other who are planning to travel
? with babies.
?

It is, but it sounds to me like the person who most needs the advice
didn't heed it.
.

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