Re: WHO'S RESPONSIBLE FOR THE HUGE DISCONECT BETWEEN THE UPA ADMIN AND THE MEMBERSHIP

Responses inline...

On Sep 9, 2:23 pm, joadnt...@xxxxxxxxx wrote:


Which is to say, Toad seems to be trying to solve a problem that few
others consider a problem.

1) how do you know very few people dont consider it a problem?

If people don't utilize to the feedback delivery methods currently in
place, there's a probability that some percentage of members don't
perceive this to be a major need. (To be sure, there could also be
problems with those methods, e.g., usability problems on the website,
intake sessions scheduled during Sectionals, etc, but I haven't heard
of evidence of that being the case here.) That means, some percentage
of people feel their needs (sanction tourneys so I can play, and send
me my newsletter) are currently being met by the UPA, and don't feel a
need to utilize the existing feedback methods to communicate other
needs, as there aren't any. Now absence of evidence is not the same as
evidence of absence, but that absence (of additional feedback) remains
a possibility.

2) you dont think apathy is a problem?

Yes, particularly as it relates to volunteerism related to creating
opportunties to play and to teach the game. But that apathy would not
be a justification for creating expensive new feedback programs, for
the reasons stated above.

3) what kind of administration wouldnt think that a 10% voter turn out
isnt a problem?

It's totally a case by case thing. Responses to online feedback
customer service forms are often well below 1%, so in some cases a 10%
response is a huge success. I think a more reliable although narrower-
focused metric of whether the UPA achieves basic membership
satisfaction, is what percentage of users renew membership. By
reliable, I mean that it avoids the selection bias that either online
surveys or Revolution-style intake sessions implicitly have, and has
as a sample set the entire dues-paying membership.

I suppose you could place a mandatory feedback form just upstream of
the renew-membership online forms, and enforce feedback across a vast
majority of the membership that way. That's my general point- there
are technological solutions to this perceived intake problem that are
much lower cost than having actual humans do the intake at every Fall
series tournament.

4) maybe we should add that question to the survey so that we can know
that for sure rather than just speculate?
-------------------------------------------------------

Sure - you could do this just as I suggest above, as part of the dues-
renewal process that almost every player has to go through on a yearly
basis. You'd want to keep this form concise so as not to incur drop-
off, but most players who are renewing are going to be pretty
motivated to complete the process, as they need it to play.




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