Re: Is there a cricket group that is not all about India?

In article <1137054018.561754.316030@xxxxxxxxxxxxxxxxxxxxxxxxxxxx>,
says...

> Oh I see what you are trying to say - sorry I misunderstood your
> initial post. I thought you were trying to paint all Indian IT and
> technology with one brush. It seems your gripe is specifically with
> call center staff and their lack of training/aptitude. Fair enough, I
> think that is a legitimate complaint, and one I hear from many people.
> My own experiences with Indian call centers have been mixed as well.

No, not at all. I work with several very highly skilled Indian
techs who did most of their training in India and their knowledge is
astounding. Unfortunately, unless I'm in the office, their knowledge
is also offlimits due to the knowledge path having to go through
India.

As an example of a job I attended last weekend.

Our servers locally in Sydney have been put under the care and
attention of India. 11pm I get a page to travel to our own computer
room as India is 'unable to ping a server'. I wake up, drive to our
computer room and hit the power button. Turns out the guy next to him
shut it down.

2am. 'unable to ping server'. Head back out to see that they've applied
a patch that's known to cause Windows 2003 to blue screen. Spend the
next 3 hours rebuilding the server to the point they can restore from
tape.

8am. 'unable to ping server'. Same clown who I had told several times
to not apply known patch to kill server applies same patch. Rebuild
server to point they can restore from tape.

1pm. 'unable to ping server' see 2am and 8am.

9pm. 'unable to ping server'. Contacted manager who authorised the
server stay down until Monday when local engineers can do the work
so that India is removed from the loop.

--
Cheers,
Rod.
.

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