Re: Warning mlbtv subscribers

brink wrote:

"George Grapman" <sfgeorge@xxxxxxxxxxxx> wrote in message news:uzZMi.325$Pv2.19@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Even though you can not watch playoff games on line baseball still bills the full amount for October.

I am calling in the morning to request a refund. If it is not forthcoming I will dispute the charge. Yes, I will most likely lose but it take a few minutes on my end and a lot loner on theirs.

If a subscriber takes no action do they bill you through the winter?

That's a good question. I cancelled my subscription last week and they actually refunded the most recent bill as I described all the problems I was having connecting at all these last few weeks (which was mostly OK as baseball was pretty much dead to me with the Twins being eliminated). So I wasn't intending to find out.

I'll say it again... when MLB.tv works, it's pretty awesome.... when it works! I can even live with *some* of the blackout crap though I'll confess that I don't live in the blackout hell of Las Vegas and I don't have many if any blackout conflicts with my favorite team.

Problem is, as the season went on, the problems grew WORSE.... it was like a tech product launch bug cycle in reverse... don't the bugs usually happen at launch and get smoothed out over time? The fact that the connection problems worsened tells me that MLB.tv possibly became a victim of its own success as more subscribers joined through the season and the servers just couldn't handle the load.

And of course MLB.tv has a spotty rep for cust service... well-earned. I found their cust service to be a crapshoot... I had to call them far too many times this season and sometimes I'd get someone on the phone instantly... other times I'd wait 20 minutes... most of the time they were very helpful....

A common problem: I often use my Verizon Broadband Access account to watch games and for some reason this pinpoints my location is being in New Jersey even if I'm in California... which means that all Mets/Yankees games are blacked out... but one guy really gave me the third degree and was going to refuse to manually override the blackout of the Yankees game until I could "prove" I wasn't actually located in the NY/NJ area! Interesting challenge that... though it never came to me emailing him a photo of myself in front of the city limits sign of Los Angeles holding that day's paper, he finally relented and did the override...

brink
I noticed that two. In the spring I was amazed, the quality was equal to my tv albeit on a smaller scree. In August I started getting disconnected from games and then they added those AT&T ads each time you logged on to a new game even it the game was in progress.


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