Re: Cannonfuse.com


dankish wrote:
My first email was

"This is my third email,and still no response.
I need my tracking# ASAP!
I don't want to wait til the end of the week,when I can finally give
USPS the tracking# to find my package,then have to wait even longer to
reveive it.
I will never order from you again,and I will be sure to put out a bad
word about cannonfuse.com..I was even told from a good friend of your's
that you take forever to ship/respond,and your customer service is
horrible,but I still gave you a shot anyway..Look's like I made a big
mistake."

Yes. It was much as I expected. You cannot shout or threaten when you
do this. You ask him for a favor (*you* lost the original tracking
number - not his fault) and then threaten him if he doesn't comply.
Learn a bit more about how to be nice and you will be amazed at the
dividends. Don't put a chip on your shoulder and try to bully someone
with threats - try the nice way and if that doesn't work, nicely tell
the USPS and BBB about it. They will treat you better if you have had
clear/level-headed conversations in which you didn't get a reasonable
response.

Be cool, and don't go over the deep end when you talk to someone by
email. There are humans on the other side.

.

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