Re: KODAK DC4800 Navigation button problem

Thank to you, Ron, to take time to reply to my post. I will consider
the trade in kodak program.


On Mon, 10 Apr 2006 14:37:17 -0400, Ron Baird <ronbaird@xxxxxxxxx>
wrote:

Serial # 19781010 wrote:

Hi,

I have a kodak DC4800 for almost 5 years. I take 5000 photos with it.
With no know reason (no shock), this week when I started it, the
navigationnal button (directionnal button with arrow on it) don't work
any more for all direction. I don't know if the problem is hardware or
software. The button mecanism still working very smootly like new.

I buy a new battery from Ebay a month ago. It a 1500mah li-ion For
Fuji NP-80 batterie. Cell from Japan Made in China. I use the camera a
few time only since then. So I suspect that may be the battery could
put it in this problem.

First, just for testing purpose, I try with my old battery, an old
memory card. It don't still don't work.

I spray air around the button. it's don't correct the problem. I also
spay an electronics part cleaner around the button with no success.

I could not think about a factory default reset but I could not reset
it because I could not navigate thru the menu to do it.

I could not do a firmware update for the same reason I could not
answer to confirm the firmware update from the camera menu. I try it
but could not pass thru the menu questions with no working
directionnal button.

I think for a silent mode firmware update but found nothing about how
to do this.

The camera is in a working condition but I could not change any
setting or view and delete photo, etc thru screen menu. I could use it
has it but I loose options I like to use.

Is someone had the same problem? Is someone know if it's a software or
a hardware problem?

Does someone know how to do a firmware update in silent mode (no
question - no answer just update) with parameters... I can map the
memory card with my pc with no problem. I could unchek the directories
and files read only checkbox but is reset by the camera (files and
readonly mode)...

I'm not shure that I want to spend on repair.. Does anyone know how
much it cost. I read $150 on a post done few years ago. Could you give
me more up to date cost.

I know there are some kodak support guys who follow theses posts. I
will appreciate your comments about this problem.



Louis Dinel
ldinel@xxxxxxxxxxxx


Greetings Louis,

Sorry that you had a problem with your camera. Sounds to me like you
need service on the camera. I would suspect the cost is going to be
somewhere around what you noted. You might want to consider the trade in
program that Kodak is offering. You can get a refurbished P850 wiht full
warranty and such or a selection of other cameras.Actually, this program
allows you to upgrade from your camera, and it also offers an
alternative to having a product repaired. You can trade in your current
camera for one of the cameras or bundles listed below. The process will
take up to four weeks from the date the repair centre receives your
camera. The offer in Canadian terms follows.

++++++++++++++++++++++++++++++++++++++

All products available through the Trade-In Program are:
* newer refurbished models
* fully tested and warranted for one year from purchase
* complete with manuals, cables, and software

Kodak EasyShare C340 zoom digital camera (Class B): $143.00
Kodak EasyShare V550 zoom digital camera (Class B): $275.00
Kodak EasyShare Z760 zoom digital camera (Class B): $239.00
Kodak EasyShare P850 zoom digital camera (Class B): $335.00
Kodak EasyShare printer dock series 3 (can be added in addition to any
camera offered): $90.00

NOTE: Provincial tax, plus $7.00 shipping and handling, will be added to
the prices below. Camera models, bundles and prices are subject to
change at any time. Please contact a representative for the most
up-to-date information.

Kodak EasyShare C340 zoom digital camera: 5.0 megapixel resolution, with
3X optical zoom / 5X Advanced Digital ZoomKodak EasyShare.

Kodak EasyShare V550 zoom digital camera: 5.0 megapixel resolution, with
4X optical zoom / 5X Advanced Digital Zoom, with a 2.5 in. (6.4 cm)
high-resolution display with Advanced video features and On-camera
picture-enhancing features.

NOTE: There is no color choice associated with this program. The color
is dependant upon stock availability.

Kodak EasyShare Z760 zoom digital camera: 6.1 megapixel resolution, with
3X optical zoom, 4X Advanced Digital Zoom.

Kodak EasyShare P850 zoom digital camera: 5.1 megapixel resolution, with
12X optical zoom / 3.3X Advanced Digital Zoom, with a 2.5 in. (6.4 cm)
high-resolution display, Hot shoe flash connector, Responsive
performance, RAW* file format, Histogram technology.

Kodak EasyShare printer dock series 3: Kodak color science and
continuous tone thermal dye transfer (completely archival). Creates
waterproof, stain-resistant 4 x 6 in. prints in 90 seconds with 4
selectable picture sizes and allows direct printing from a Kodak
EasyShare camera.

For complete information on the camera model specifications, see:
www.kodak.com/go/digitalcamera.

NOTE: If you are not satisfied with the performance or features of your
refurbished camera, you have 15 days to contact us at 1.800.23KODAK.
When you return the camera, we will refund your purchase price minus a
$35 handling fee. If you then choose to have your original camera
repaired, you will be charged the full repair price. You will not
receive your original camera back. You will receive a fully functional
product of the same model, or an upgrade if your model is no longer
available.

If you have any further questions on the offer, please contact Kodak at
1.800.235.6325.

Talk to you soon,

Ron Baird
Eastman Kodak Company

.

Relevant Pages