Re: Help with Kodak digital camera
- From: ASAAR <caught@xxxxxx>
- Date: Wed, 08 Feb 2006 21:11:05 -0500
On Thu, 09 Feb 2006 00:59:02 GMT, Stormlady wrote:
She took some pictures with it and it worked fine for a while, but then she
was using it and having laid it down for a few minutes, went to pick it up
to take more pictures and it would not work, it had turned itself off (as it
was set up to do after so many minutes of inactivity) So then she tried to
turn it back on and it would not turn on. Figuring the batteries had run
down, she opened the cover to take them out, and they were so hot that she
had to drop them or be burnt.
I had a similar experience with a radio not long ago. While
holding it I noticed that it felt slightly warm so I tried removing
the batteries. One of them must have shorted internally because it
was also far too hot to touch. So hot that the case swelled enough
to split the plastic sheathing around it. The other batteries were
fine and the radio wasn't damaged. With a camera, due to limited
space, it's circuitry is probably much closer to, and much more
easily damaged by an excessively hot battery.
But you don't really know whether the problem was due to a
defective battery (I assume an AA cell) or a defective camera that
shorted out the batteries. Either way, I think you'll have a much
better chance of getting the problem resolved if you deal with Kodak
than with your local store having the poor reputation for customer
service. In any case, even highly reputable stores usually have
very short return periods (typically from 7 to 30 days), after which
they require you to deal with the manufacturer. In your friend's
case since the camera was "not yet 2 months old" she shouldn't
expect help from the store. That kind of service might be expected
from a much smaller local specialty store where good relationships
are built up over time, but larger stores, especially "chains" don't
work that way. BTW, there's no way for the store's personnel to
know that faulty batteries damaged the camera, even though there's a
good possibility that that was what happened. They probably told
her that to get rid of her because they had no authority to have the
camera exchanged or serviced, and would likely get on the wrong side
of the store's management if they tried pestering someone to do
something about the camera. That kind of "special treatment" is
reserved for celebrities and politicians, that probably hadn't paid
for the camera or whatever in the first place. Stick around for a
while. Ron B. often drops by to provide helpful suggestions to
people having questions or problems with Kodak products.
.
- References:
- Help with Kodak digital camera
- From: Stormlady
- Help with Kodak digital camera
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