Re: Why don't you buy from HP?

Mark² wrote:
Rich wrote: 
On Sun, 25 Dec 2005 00:32:31 -0800, "Mark²" <mjmorgan(lowest even
number here)@cox..net> wrote:

pjp wrote: 
"Charles Self" <charliediy@xxxxxxxxxxxxxxxx> wrote in message
news:Crnrf.189090$qk4.117117@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

"Rich" <none@xxxxxxxx> wrote in message
news:bborq194nkf3npsmsefpfdsddifftm06sr@xxxxxxxxxx

On Sat, 24 Dec 2005 11:19:42 -0800, "Mark²" <mjmorgan(lowest even
number here)@cox..net> wrote:


It's easy enough to standardize without going the Dell, HP
route. -Rich

But again...
If you "standardize" on self-built systems, you have ZERO
warranty back-up,
ZERO technical support, ZERO replacement of defective
**systems**, and you...as a company...are ENTIRELY ON YOUR OWN.

This is NOT...I repeat..N-O-T...a good idea for the vast majority
of businesses.

How can you say that?  You're implying that the only companies
that have warranties are mfgs like Dell and HP.  There are
HUNDREDS of independent computer sellers who offer warranty
services on systems, provided you at least purchased the
parts/part from them.
You can individually spec a system, choose all the parts.
Let them put them together and you are covered.  Most dealers
small or large are able to get just about any component you want.

That's not the course you recommended. Spec your own, build your
own was it, IIRC. How is it different for someone to go through a
small dealer than it is for that same person to spec a computer
through Dell, HP or another large dealer?

The small dealer will generally specifically order in parts your
request rather than forcing you to fit into their options, e.g.
maybe you want an nVidia rather than ATI card, certain make and
model DVD burner etc. etc.

How many companies do you know who care whether it's an nVidia card
or an ATI?
I care...but most companies don't have REASON to care.

Oh, and don't forget the OS license will be OEM that will install on
any future pc you might buy (normal considerations of hardware, age
etc. not withstanding) without needing to have to buy some second
copy because the first one you bought won't work on anything that
isn't made by brand 'XYZ'.

Both Dell laptops I've bought came with standard Windows disks,
which could be installed/re-installed just as any separately
purchased disc can.

You'll even have a real CD rather than
some stupid restore cd. On top of that, any decent small dealer
should be able to create a copy of the OS's cd that also includes
any additional drivers etc. that might be required as per the pc's
requirements "as sold".

I can also attest to at least one small dealer I know that
personally delivered a new keyboard to a customer early one New
Years Eve to insure the people could communicate with their family
later that evening.

That's nice.
Dell similarly overnighted me a new hard drive a few years ago for my
laptop...and when I discovered the old one actually worked just
fine...they let me keep both.  -I now have an extra hard drive that
I can swap out whenever I want on the fly.

It turned out very well for you.  However....

http://www.resellerratings.com/reseller_list.pl?keyword_search=dell&submit.x=0&submit.y=0

I don't know what's going on there, but I've never received ANYTHING other than top-notch, very helpful support from Dell. Granted, I haven't bought a new laptop in about 4 years...but during that time, they've come to my house to help in two situations, and sent the me the new drive as described above.

No complaints here.
On the other hand...I have built my last two desktop computers...
On the third hand...with those computers, there have been times where I wouldn't have minded one bit to be able to call for tech support, rather than figuring everything out on my own. I'm pretty good at handling things as they come, but there are those times where it's nice to have help...and most people know FAR less. Most folks need a tremendous amount of help--especially if they are pushing their systems to the max as I tend to.


Dell recently I about 2 years ago) moved their consumer 'support' operation 'off shore'. Now one has serious language problems when attempting to get support. Sad to see they threw out the best feature of their systems. Sigh.
.

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