Re: 1dIII withdrawn
- From: Robert Coe <bob@xxxxxxxx>
- Date: Tue, 30 Oct 2007 18:33:22 -0400
On Tue, 30 Oct 2007 10:19:40 -0500, "jean" <try_to@xxxxxxx> wrote:
:
: "Pete Stavrakoglou" <ntotrr@xxxxxxxxxxxxx> a écrit dans le message de
: news:SEvVi.81$So6.71@xxxxxxxxxxxxxxx
: > "frederick" <lost@xxxxxxx> wrote in message
: > news:1193688572.752267@xxxxxxxxxx
: > > Shipments stopped and unsold stock recalled.
: > > They must think it's repairable, as they will accept cameras for
: > > repair, not exchange & return.
: > >
: > > Dear Business Partner,
: > > Re: EOS-1D Mark III ? Quality Issue
: > > We would like to make you aware that we have concluded that there is a
: > > quality issue with some EOS-1D
: > > Mark III units in the market. The problem can be linked to the
: > > adjustment of the AF Sub Mirror, and we
: > > believe that this affects only a minority of units in the market at
: > > this time.
: > > The phenomenon resulting from this problem (especially in high
: > > temperature) is that the optimal focus
: > > point is uncertain in AI servo mode, or that the tracking performance
: > > of AI Servo is not accurate.
: > > Regarding the products that have been sold to consumers, we are
: > > currently preparing a resolution for this
: > > issue and will inform you of further detailed information and required
: > > steps through our official website at
: > > the end of October or the beginning of November. Canon will accept
: > > these units for repair, but we will not
: > > be offering an exchange or return.
: > > In order to ensure that the customer experience is not damaged, and as
: > > a responsible company, Canon has
: > > decided to stop the shipment of all EOS-1D Mark III. We would
: > > therefore like to collect all unsold EOS-1D
: > > Mark III units from your stock. Please kindly contact Customer
: > > Administration on 01737 220841 to
: > > arrange a collection and a refund at your purchase price. We will
: > > inform you of the date that shipping will
: > > recommence as soon as it is confirmed.
: > > As of today we are taking end-user inquiries with the above
: > > information through our Technical Help Desk
: > > on 08705 143 723. If you get an inquiry from an end-user, please
: > > advise them to contact this number until
: > > such time that the official website announcement has been published.
: > > Canon wishes to ensure a clear and concise message to the market and
: > > we ask for your understanding,
: > > cooperation and support in this matter.
: > > Please accept our apologies for any inconvenience resulting from this
: > > matter and please do not hesitate to
: > > contact your account manager with any questions that you may have.
: > > Thank you for your continued cooperation and support.
: > >
: > > Scanned PDF here:
: > > http://www.fjphotography.com/pdf/EOS1DMARKIII.pdf
: >
: > Seriously (and this is not a "dig" at Canon), if Canon was being the
: > responsible company they are indicating, they would accept faulty units
: > for exchange or refund. $ 5,000.00 for a faulty camera and they won't
: > accept any for exchange?
:
: Do you think any car company would GIVE you a new car for every recall
: campain? for any reason whatsoever? They fix the problem, that is what is
: important. And please read correctly "this affects only a minority of
: units in the market at this time."
You should take your own advice. Actually, it's "WE BELIEVE THAT this affects
only a minority of units in the market at this time." And they don't say how
they're going to fix it. (Auto recalls usually do.)
Bob
.
- References:
- 1dIII withdrawn
- From: frederick
- Re: 1dIII withdrawn
- From: Pete Stavrakoglou
- Re: 1dIII withdrawn
- From: jean
- 1dIII withdrawn
- Prev by Date: Re: How is a Canon like an expensive European car?
- Next by Date: Re: How is a Canon like an expensive European car?
- Previous by thread: Re: 1dIII withdrawn
- Next by thread: Re: 1dIII withdrawn
- Index(es):
Relevant Pages
|
