Re: 1dIII withdrawn
- From: Paul J Gans <gans@xxxxxxxxx>
- Date: Tue, 30 Oct 2007 16:38:08 +0000 (UTC)
Sounds like a responsible thing to do. I give them
credit for admitting it and making a fix available.
---- Paul J. Gans
frederick <lost@xxxxxxx> wrote:
Shipments stopped and unsold stock recalled.
They must think it's repairable, as they will accept cameras
for repair, not exchange & return.
Dear Business Partner,
Re: EOS-1D Mark III – Quality Issue
We would like to make you aware that we have concluded that
there is a quality issue with some EOS-1D
Mark III units in the market. The problem can be linked to
the adjustment of the AF Sub Mirror, and we
believe that this affects only a minority of units in the
market at this time.
The phenomenon resulting from this problem (especially in
high temperature) is that the optimal focus
point is uncertain in AI servo mode, or that the tracking
performance of AI Servo is not accurate.
Regarding the products that have been sold to consumers, we
are currently preparing a resolution for this
issue and will inform you of further detailed information
and required steps through our official website at
the end of October or the beginning of November. Canon will
accept these units for repair, but we will not
be offering an exchange or return.
In order to ensure that the customer experience is not
damaged, and as a responsible company, Canon has
decided to stop the shipment of all EOS-1D Mark III. We
would therefore like to collect all unsold EOS-1D
Mark III units from your stock. Please kindly contact
Customer Administration on 01737 220841 to
arrange a collection and a refund at your purchase price. We
will inform you of the date that shipping will
recommence as soon as it is confirmed.
As of today we are taking end-user inquiries with the above
information through our Technical Help Desk
on 08705 143 723. If you get an inquiry from an end-user,
please advise them to contact this number until
such time that the official website announcement has been
published.
Canon wishes to ensure a clear and concise message to the
market and we ask for your understanding,
cooperation and support in this matter.
Please accept our apologies for any inconvenience resulting
from this matter and please do not hesitate to
contact your account manager with any questions that you may
have.
Thank you for your continued cooperation and support.
Scanned PDF here:
http://www.fjphotography.com/pdf/EOS1DMARKIII.pdf
--
--- Paul J. Gans
.
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