Re: Nikon and Canon could learn a lot from Apple!

On Wed, 27 Jun 2007 06:32:55 GMT, "Joseph Chamberlain, D.D.S."
<drjchamberlain@xxxxxxxxx> wrote:

On 6/26/07 3:09 PM, in article mt2383l0i4rl50s85ib6s2m012jbcjuilv@xxxxxxx,
"ASAAR" <caught@xxxxxx> wrote:

On Tue, 26 Jun 2007 10:14:56 -0700, nospam wrote:

I particularly liked what Apple did when the first iPods came out.
When the rechargeable batteries failed, they forced you to buy a new
iPod.

completely false.

Nope, you're wrong, unless you're playing a devious word loophole
game, since Apple would fix the iPod if still in warranty, or since
anyone skilled enough to open the iPod and replace the soldered-in
battery could do the job themselves. I remember when a website was
set up by some disgruntled iPod owners, and they posted a copy of a
letter from Apple to an owner, saying that the iPod wasn't intended
to have its battery replaced, and if it died (after a year, IIRC),
it was time to buy a new replacement iPod. Due in part to the heavy
traffic to that website (I think it also has a video), Apple soon
changed their battery policy, adding an extended warranty option
that would cover the cost of replacing the battery and also allowing
out of warranty iPods to be sent back to Apple for battery
replacement, for a charge several times higher than after market
Li-Ion batteries cost.


Yes, completely false.

Not only is ASAAR's post above accurate I happened to be one of those
customers who had his iPod's battery replaced for free since it was still
under warranty.

Under warranty they did it, but the failure rate after just over the
warranty period was enormous which eventually forced Aplle to chage
their policy.

Something else to complement what Rita posted about Apple's strategy. Apple
not only made sure it had enough iPhones to supply the high customer demand
for this new product it also had the courage to delay the release of
Leopard. Leopard was supposed to be released in the beginning of June during
the WWDC in San Francisco. Customers as well as developers were expecting
and looking forward to its release. In a public statement right before the
WWDC Apple made an stated that they chose to delay Leopard's release until
the the end of the year (October I believe) claiming that with the
introduction of the iPhone a lot of the company's resources (human resources
also) had been redirected to this product and the company didn't want to
rush the new OS and release it before it was completely ready.

The iPhone has great features and Apple choose it to be used on the
absolutely horrible AT&T network, which has the worst customer service
of any major cell carrier. How consumer oriented!

The Leopard delay is simply that they couldn't deliver on time. When
MS does this, the Apple cult accuses them of incompetence, when it's
Apple it's "courage and integrity".

I gave up religion and cults a long time ago and that includes Apple
(and Linux). They have features that make them good choices for many
people but not most as evidenced by their market share.

How many companies do you know that would have the courage and integrity to
do this ? I am now here struggling with Adobe's new Creative Suite CS3 as I
just made the upgrade only to realize that I paid to be a beta tester for
Adobe as it clearly released the software before its development was
complete. Let's not even mention Vista.

My CS3 works just fine on my system. Maybe it's an Apple (or operator)
problem:-)

Joseph Chamberlain

.

Relevant Pages

  • Re: Who still uses their VCR for recording?
    ... The Sale Of Goods Act 1979 depends on an Apple lawsuit? ... Is your iPod one of the bad Apples? ... will explain that a one-year warranty is just that, ...
    (uk.media.tv.misc)
  • RE: Audio iPod and MCE
    ... In the years I've spent browsing support forums, I have seen only two iPods ... The battery in iPods always lasts as stated, ... The iPod ... You don't have to send Apple your iPod ...
    (microsoft.public.windows.mediacenter)
  • RE: Audio iPod and MCE
    ... You're a "pod-person" peddling Apple ... Why would you buy an extra battery for an MP3 player? ... The battery in iPods always lasts as stated, ... The iPod ...
    (microsoft.public.windows.mediacenter)
  • Re: The Mac vs. Windows War is Over. And the Winner is...
    ... Their profit margin is FAR higher than any ... But even that wasn't enough to support Apple economically. ... for the Ipod, Apple would be in serious economical trouble today. ... have of all my portable battery operated devices: I want to be able to ...
    (sci.astro.amateur)
  • Re: iPod Mini Problems, Disgust at Apple website...
    ... > I have an iPod mini which recently on the loss of battery (low ... > battery symbol displayed) has died. ... I find these problems disgraceful that Apple can seem to ... I get the impression that even though the iPod mini is ...
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