Re: (OT) "Paperless" Billing
- From: Yowie <yowie9644.DIESPAMDIE@xxxxxxxxxxxx>
- Date: Mon, 19 Sep 2011 21:35:21 +1000
On 19/09/2011 6:00 PM, hopitus wrote:
On Sep 19, 1:42 am, Christine BA<christa...@xxxxxxxxx> wrote:18.9.2011 17:02, jmcquown kirjoitti:
/begin minor rant
I'm all for paperless billing. I got tired of shredding anything with an
account number on it. I don't live to shred paper. Paperless billing
makes sense if you have a computer.
I consider myself a responsible person. When a bill is due I pay it. But
like anyone else who isn't getting any younger I do need a reminder ;)
So this one particular credit card company ticked me off. I'd signed up
to receive email notifications rather than paper bills. I just closed my
account with them and cut up the card. Why? Because I wasn't getting
emails telling me when the bill was due. I WAS, however, getting emails
telling me the bill was *past due*. Of course they tacked on exhorbitant
late fees and penalties which made the balance go up even though I
hadn't used the card all year.
When I called to complain about this the person I spoke with said, "You
should still have gotten a paper bill." Sorry, but I didn't get a paper
bill, and isn't that the point of paperless billing?! He said, "There's
nothing I can do about it." Sure there is! You're going to take my
payment for the entire balance over the phone, without charging me extra
for doing so, then you're going to close my account. AFAIC this
particular institution is using paperless billing as a way to scam
customers out of late fees.
end minor rant//
We get the option to receive bills themselves electronically, as
pdf-documents, instead of in paper format. I save the bills on the
computer, and if needed, I can also print it out. The document looks
just like the paper bill, so all the payment info is where one's used to
finding it. Easy peasy.
Christine in Finland
christal63 (at) gmail (dot) com
Couole of mine come in that way to me, too, on the PC, appearing like
tiny little copies
of a paper bill.
It costs nothing to send an automatic e-mail to remind customers that their bill is now due once the system is set up.
Both my cell phone and my ISP send e-mails to remind me that the bill cycle has come around again. In the e-mail they send a link, but I never use it, just in case. I just go to the web page, log in, and there's my 'paperless' bill, ready to print out (or not, as the case may be). As I pay automatically anyway, I just need to check occasionally to see if the balance hasn't got too out of control either way.
Don't get me started on direct debits. I HATE direct debits, and will never let one into my savings account (ie, my every day I need cash account) ever again. One decimal place error on their part, and they wipe out all my money. Oh, sure, they'll refund their error. Eventually. Mean time, I have to borrow money from friends and family, and get charged a whole heap of overdue/overdrawn fees in the process. No thanks!
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