Re: (OT) "Paperless" Billing
- From: Christine BA <christal63@xxxxxxxxx>
- Date: Mon, 19 Sep 2011 10:42:46 +0300
18.9.2011 17:02, jmcquown kirjoitti:
/begin minor rant
I'm all for paperless billing. I got tired of shredding anything with an
account number on it. I don't live to shred paper. Paperless billing
makes sense if you have a computer.
I consider myself a responsible person. When a bill is due I pay it. But
like anyone else who isn't getting any younger I do need a reminder ;)
So this one particular credit card company ticked me off. I'd signed up
to receive email notifications rather than paper bills. I just closed my
account with them and cut up the card. Why? Because I wasn't getting
emails telling me when the bill was due. I WAS, however, getting emails
telling me the bill was *past due*. Of course they tacked on exhorbitant
late fees and penalties which made the balance go up even though I
hadn't used the card all year.
When I called to complain about this the person I spoke with said, "You
should still have gotten a paper bill." Sorry, but I didn't get a paper
bill, and isn't that the point of paperless billing?! He said, "There's
nothing I can do about it." Sure there is! You're going to take my
payment for the entire balance over the phone, without charging me extra
for doing so, then you're going to close my account. AFAIC this
particular institution is using paperless billing as a way to scam
customers out of late fees.
end minor rant//
Jill
We get the option to receive bills themselves electronically, as pdf-documents, instead of in paper format. I save the bills on the computer, and if needed, I can also print it out. The document looks just like the paper bill, so all the payment info is where one's used to finding it. Easy peasy.
--
Christine in Finland
christal63 (at) gmail (dot) com
.
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